A measure of delight: The pursuit of quality at AT&T universal card services
Thesis - 3 pages - Management
By the late 1980s, AT&T had produced a favorable reputation for itself. By focusing on customer satisfaction and quality, AT&T became a leader in its respective industry. This, however, was not sufficient enough. There was more to be achieved and the leaders of AT&T, at the time, knew what...
Analyzing the strategy of "Tresses" hairdressing services
Thesis - 8 pages - Business strategy
The introduction of this report begins by stating its purpose which is to analyze strategies which a new hairdressing service provider, Tresses should practice in order to successfully launch itself in the market. It then touches on the industry as well as describes Tresses uniqueness in...
Effectiveness of health services in the developing world
Essay - 5 pages - Management
Delivering medicine to the world's poorest people is a challenge. Hot, poor places such as Tanzania have many microbes but microscopic health budgets. Because they cannot afford adequate health care, poor people are sick a lot of time (The economist, 17/8/2002). Another report by the UNAIDS...
Distinctive features of the perfectly competitive model for goods and services and its implications for a business strategy aimed at enhancing profitability?
Thesis - 5 pages - Business strategy
Above is a quote from John Sloman, which I feel is a concise way of defining perfect competition. Rather than being a market structure which we can meet in real life, the model of perfect competition could be seen as a completion of the categories of market structure, an ‘anti-monopoly'...
Business service of Kenzo SA
Thesis - 12 pages - Services marketing
Kenzo is a brand in the evolving world of fashion, and includes women fashion (jeans, ready-to-wear, haute couture), men's fashion (suits and jeans), and kids fashion. It also includes leather goods and accessories as well as every other product including tableware, linens. There is also the...
Recruitment and selection process in an IT services organization
Thesis - 31 pages - Human resources
The software industry is in the midst of a quiet but dramatic revolution. The implication of this revolution increased innovation, new business models, technological discontinuities, and global capability shifts could be even more profound then the previous industry transaction. The software...
Asynchronous messaging services using Java
Dissertation - 47 pages - Computer science
Messaging Services provides asynchronous communication facility between two Business organizations. This system saves the time, money and reduces the man-power and both participant organizations may be benefited by each other. Consider two business organizations are an insurance company...
Domain name service
Dissertation - 93 pages - Computer science
DNS began in the early days of the Internet when the Internet was a small network created by the Department of Defense for research purpose. Before DNS, computer names, or hostnames, were manually entered into a file located on a centrally administered server. Each site that needed to resolve...
Business report : Veolia Environmental Services
Essay - 32 pages - Business strategy
As part of the Business to Business project, a team comprising Nicholas Dawson, Arnaud le Floch and Rouh Rouh Tan Tan decided to conduct an in-depth business study concerning a leading European waste management company: Veolia Environmental Services. Following the aftermath of “An...
Service operations management
Essay - 4 pages - Business strategy
The service concept which will be analysed throughout this report concerns the after-sales service of the branch Alcatel's Enterprise Solution Division. This branch of the French company Alcatel provides worldwide companies with solutions of telecommunication that include phones...
The services marketing management in a four star hotel: focus on Four Seasons
Essay - 12 pages - Services marketing
Services' marketing, or third generation marketing, is one of the most significant preoccupations in the current business world. Indeed, services are more and more important in the developed countries' economy. It represents between 70 and 80% of GDP and of the workforce. This...
The importance of brand in boosting the sales in life insurance services: ICICI Prudential Life Insurance
Case study - 35 pages - Services marketing
A brand name helps an organization differentiate itself from its competitors. In today's competitive world no product can go without a brand. Customers often build up a relationship with a brand that they trust and will often go back to time and time again. For example, some people may only...
Creating a new marketing service
Essay - 7 pages - Services marketing
With 7.2 millions of people, including 306,000 graduate student and 47% of people between 16 and 44 years old, London is the biggest city in UK. There are 3,900 pubs and 233 clubs which shows an important nightlife in London (Visit London). In London there are some of the best clubs in Europe...
The development of the welfare state and the National health service in Britain
Thesis - 12 pages - Labor law
The Poor Law of 1601 was introduced as a response by the Government to rising levels of concern over how 'the poor' should be supported. As a result of several poor harvests, and soldiers returning from war there was increased vagrancy, which concerned the Government who were...
Cash management services at HDFC Bank
Case study - 55 pages - Finance
There are currently about 101 commercial banks in India, which include public sector banks, regional rural banks & private sector banks both domestic & foreign. Public sector banks account for only 27, while the private sector includes 32 (24 old, 8 new) domestic banks and 42 foreign banks. RBI...
Mutual fund as an investment options in Prudent Corporate Advisory Services Limited
Essay - 83 pages - Services marketing
All investments carry risk in some form or the other. Risk, liquidity and return are the so-called factors, which are considered before making an investment. But there is a trade off between risk and return. Lower the risk and lower the return. The decision of which mode of investment to choose...
Consumer behavior in the services sector
Market study - 21 pages - Services marketing
This presentation will start with a look at the services marketing triangle. It will then explore the ways of using the services marketing triangle. it will then take a look at the scope of consumer behavior along with examining the consumers decision making process. It will then...
Comparative analysis of madcap fund with reference to Mahindra & Mahindra Financial Services Ltd
Case study - 35 pages - Finance
The Indian Mutual Funds Industry has witnessed a sea change since UTI was first established in 1963. From a single player the number of players has increased to 29 and the number of schemes has spiraled to 477. The last decade has been a period of rapid growth for the MF industry. The paper...
NDSL: Depository functions and services
Case study - 51 pages - Finance
The Indian capital market has witnessed an unprecedented growth in the past few years, facilitated by modernization of the trading system. Automation of the trading infrastructure in 1994 has given us a trading system comparable with the best in the world. The establishment of a settlement...
Developing a supply chain for the service industry
Dissertation - 41 pages - Management
Historically we have moved from physical distribution to logistics management to supply chain management. The major difference seems to be that supply chain management is the preferred name for the actualization of “integrated logistics”. With IT (Information Technology) acting as an...
Market strategy in the service industry of India
Thesis - 19 pages - Services marketing
The Objective of this project report was to analyze the marketing and other related strategies of three hotels in the past 3 years. The 3 hotels taken all come under the 5-star segment. They are Radisson Hotel, Hyatt Regency and Vasant Continental, all based in Delhi. The Hyatt Regency operates...
The importance of soft skills in the service sector: An analysis
Thesis - 6 pages - Management
Soft Skills are a set of skills that influence how we interact with each other. It includes such abilities as effective communication, creativity, analytical thinking, diplomacy, flexibility, change-readiness, and problem solving, leadership, team building, and listening skills. The goal of soft...
Ways in which the crumbling economy might be endangering Galesburg's social services
Thesis - 4 pages - Social, moral & civic education
To explore that idea further, I read “Common Sense and the Collaborative Production of Class” by Celine-Marie Pascale. When I walked into Hulick's office and asked how her job had changed in the wake of the economic downturn, she told me that it really hadn't. Galesburg's social...
Customer's perception towards the service quality of Hyundai
Case study - 34 pages - Business strategy
A detailed & systematic study on the customer relationship management with the sales process, product & after sales service for Hyundai Santro car was under taken in the Bangalore city on behalf of Advaith motors private limited. This survey was taken up to know about the customer...
Analyzing the links between disability and child abuse and evaluating the role of Social Services with regards to Disabled Child Protection
Thesis - 21 pages - Social, moral & civic education
The protection of children is today a high profile issue, within both the voluntary and statutory sectors, although the abuse of disabled children is a matter that has only recently attracted professional interest. Whilst many people find it difficult to believe that disabled children, some of...
The impact of the US sub prime crisis on the Indian economy with specific reference to the service industry
Thesis - 21 pages - Economy general
The main objective of the project is to study the ripple effect of the sub prime mortgage crisis in US and its impact on Indian service industry. The paper includes a study on sub prime, causes for the sub prime mortgage crisis, effect of the crisis on the American economy accompanied by...
A comparative study of services and prices between public and private sector broadband providers
Tutorials/exercises - 33 pages - Business strategy
The advent of the Internet has set in motion a fundamental shift in the way business is done these days. The global business is shifting dramatically from a self-centered approach to more and more outward customer oriented approach and Internet is the one basic reason behind this shift. The speed...
Sir William Beveridge - social insurance and allied services, 1942
Essay - 4 pages - Political science
This text is the introduction of the Beveridge Report, called Social Insurance and Allied Services. This report was presented to the British Parliament in November 1942 and was published the on 1st of December 1942. He was commissioned by Arthur Greenwood, in June 1941. William Beveridge...
Employee satisfaction towards training programs in IT services
Thesis - 27 pages - Human resources
They build work environment for mid-sized companies for implementing the ERP and CRM solutions. They take over complexity of implementation and management providing them implementation process with defined service levels. Training is the most important job of HR development. No...
Outsourcing information technology services (ITS)
Thesis - 5 pages - Computer science
This paper will address the issue of outsourcing information technology services (ITS), and whether or not it has been a success based upon concrete examples and performance metrics. Initially, the paper will consider an organization (government or company) which elected to outsource all...
