A measure of delight: The pursuit of quality at AT&T universal card services
Thesis - 3 pages - Management
By the late 1980s, AT&T had produced a favorable reputation for itself. By focusing on customer satisfaction and quality, AT&T became a leader in its respective industry. This, however, was not sufficient enough. There was more to be achieved and the leaders of AT&T, at the time, knew...
Comparison of customers'satisfaction and delivered quality in case of McDonald's and Burger King
Essay - 33 pages - Services marketing
McDonald's is the leading foodservice retailer globally with over30,000 local restaurants serving 52 million people in more than 100 countries daily. More than 70% of McDonald's restaurants worldwide are owned and operated by independent local men and women. The Burger King operates over...
Quality of services in ad-hoc wireless networks: A survey
Thesis - 11 pages - Computer science
Wireless network is a collection of hosts forming a network on the fly, using a fixed infrastructure. But Ad-hoc Wireless network is a collection of mobile hosts forming a network in the air, without using a fixed infrastructure. Some features of Ad-hoc Wireless network are lack of central...
Understanding quality of work life
Tutorials/exercises - 38 pages - Human resources
Human resource management is concerned with human beings, who are the energetic elements of management. The success of any organization or an enterprise will depend upon the ability, strength and motivation of the persons working in it. The Human Resource Management refers to the systematic...
An examination of the quality of work
Tutorials/exercises - 39 pages - Human resources
Quality of work life is a process of organizations, which enables its members at all levels to participate actively and efficiently in shaping the organizations environment and out comes. It is a value based process which is aimed towards meeting the twin goals of enhanced effectiveness of...
The importance and advantages of improving the quality of worklife
Tutorials/exercises - 36 pages - Management
It was around 1900 that F.W. Taylor developed what are commonly known as the Principles of Scientific Management which till today form the basis for designing jobs in most organizations. The traditional job design of scientific management focuses mostly on division of labor, hierarchy, close...
Critics on the research paper: The market pricing of accruals quality (Jennifer Francis, Ryan LaFond, Per Olsson, Katherine Schipper)
Market study - 8 pages - Services marketing
The paper “The market pricing of accruals quality” sustains that the quality of accruals is priced by the financial markets. We can judge the value of this research by wondering to what extent, from a methodological and theoretical point of view, the accrual quality...
The Quality Concept
Essay - 5 pages - Economy general
The quality concept in an industrial sense was first seen in Japan after WW2. In a ruined country, American economists settled an action plan to rebuild the entire economy system. Their first task was to define this notion. For Juran, "quality is the aptitude to employ" and For...
The importance of total quality management
Thesis - 22 pages - Management
Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products...
Is the French concept of quality as the same at Japanese concept of quality? If it is not, how would you relate it to the differences between the Japanese and French cultures? If it is, why is quality a culturally universal concept?
Thesis - 4 pages - Services marketing
In this rapport, we will see if the French concept of quality is the same than the Japanese one. We will explain why they are or they are not the same. In the first part, we will define the concept of quality, in the second, we will analyse what is this concept of quality in...
New ways of promoting gender equality
Thesis - 14 pages - Sociology & social sciences
This paper provides an overview of gender inequality comparing Europe and North America through media perspectives and company front runners within each region. It will provide an analysis of the methods used by companies and how actions are successfully carried out. As well it will discuss the...
Are customer's management softwares and quality customer service key elements to gain customer's satisfaction and build loyalty?
Thesis - 24 pages - Management
Nowadays, companies possess lot of tools in order to gain customer's satisfaction and build loyalty. They understood that they have to focus on customers in order to increase profit more than before. Indeed, by focusing on customer's satisfaction they build loyalty and a long-term relationship....
Customer's perception towards the service quality of Hyundai
Case study - 34 pages - Business strategy
A detailed & systematic study on the customer relationship management with the sales process, product & after sales service for Hyundai Santro car was under taken in the Bangalore city on behalf of Advaith motors private limited. This survey was taken up to know about the customer relationship...
A study on quality circle
Thesis - 23 pages - Business strategy
The term quality circles refers to small groups of line employees (usually ten or fewer) who meet periodically outside of regular work hours to discuss ways to improve the quality of products they produce and the efficiency and effectiveness of the production processes they oversee....
Soviet Literature: A clearly defined and a Poor quality Literature? Literary policies and their consequences on Soviet Literature, and perceptions of this one
Thesis - 15 pages - Services marketing
The Soviet Communist ideology which has ruled everything in the Soviet Union for decades was based on Marx's ideas, concepts as Dialectical Materialism. In this theory the world was in perpetual process of change, this through a dialectical movement which was made of conflict between the...
The quality of life in London: A tale of two cities
Thesis - 6 pages - Journalism
London appears among the most popular cities in the world. It is a city on the move, where you can find everything you need. It is one of the places where fashion is created, where you can meet people of all origins and where the word “Party” gets its real meaning. In there, one can...
Anti-Pollution and air/water quality in Canada
Essay - 5 pages - Ecology & environment
The object of this brief note is an environmental issue. It concerns the anti-pollution policy and the means to improve air and water quality in Canada. Indeed, this problem touches the entire Canadian population. Here, there is no discrimination concerning class, gender or race: everyone...
The influence of quality relationship and distribution of selling-in against marketing performance
Tutorials/exercises - 9 pages - Services marketing
The key to the success of a company according to Kalwani and Narayandas (1995) is determining the needs and desires and satisfy consumer needs more effectively than the competitors, in addition looked consumer relationships based on a long-term perspective. The environment is very dynamic...
Power quality issues and mitigation of voltage dips using power conditioning equipment
Thesis - 8 pages - Physics
Most of the industrial loads are mainly controlled by power semiconductor devices. These devices make such loads more sensitive against power system disturbances. Thus, the power quality problems have gained more interest recently. This paper presents a review of some of the disturbances...
A look at the product profile of Sartorius in accordance with the quality and production departments
Thesis - 6 pages - Business strategy
Traditionally a leading company in laboratory weighing & separation technologies, Sartorius had considerably evolved & expanded since 1996 with its meanwhile seven groups brands, Sartorius has transformed itself in to a group that operates globally & had successfully positioned itself on...
Itunes Differentiators : Pricing and Product Quality at Work
Essay - 3 pages - Services marketing
The iTunes Music Store is an epitome of the success of effective pricing strategy. It has been launched by Apple in 2003 and since then has been a phenomenon in terms of the sales of digital music. Originally, the store has been opened for Macs running OS X with an archive of 200,000 songs; to...
Overview of manufacturing beer: Ingredients, processes and quality criteria
Essay - 10 pages - Biology
Beer is one of the oldest cultural achievements of mankind and one of the most popular beverages all over the world. From the technological point of view, beer has four main properties based on its contents and manufacturing processes. It is (i) pure, (ii) wholesome, (iii) valuable, and (iv) it...
Impact of forest management on the quality of water
Essay - 8 pages - Ecology & environment
In forested catchments the hydrologic cycle, involving precipitation, interception, evapo-transpiration, overland ?ow, subsurface ?ow, groundwater ?ow, and stream ?ow is closely linked to water quality in that water movement through the forest ecosystem also transports sediment, and...
On-Line quality control: Advances in sensor technology
Essay - 9 pages - Electronics, mechanics, engineering & technology
The success of new product introductions lies with consumer acceptance of key food attributes such as texture, color, flavor, freshness, and nutrition. Automation in food processing allows for control of the consistency of these attributes by measuring a specific property, adjusting processing...
A proposal for improving the existing strategic quality management framework that is already in place in GE
Essay - 6 pages - Business strategy
The central goal of this investigation is to provide a strategic quality management (SQM) implementation plan for an organization. General Electric has been selected as the organization most in need of this type of program. Although the organization has a long history of implementing Six...
Total Quality Management in Services
Tutorials/exercises - 11 pages - Business strategy
Total Quality Management is a component of strategic managment, which improves an organization from top to bottom. In particular, it is a structured approach, which aims at enhancing customer satisfaction and loyalty through a continous improvement of services quality. Total...
Total Quality Management and Toyota
Case study - 3 pages - Business strategy
Total quality management is “a management approach of an organization, centered on quality, based on the participation of all of its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and too society”...
SERVQUAL: A tool to measure service quality
Thesis - 7 pages - Logistics
SERVQUAL consists of a model developed by Parasuraman, Zeithaml and Berry (1986) which helps measure service quality through a series of steps. It concentrates on the notion of perceived quality. “Perceived quality refers to a consumer's judgment about a product's...
Leadership qualities that make a successful organization
Essay - 2 pages - Management
Leadership is one of the most important aspects in every organization since the leaders oversee the development of the organization and also make decisions that are good for the organization. It is therefore important for a leader to have good leadership qualities if the organization or company...
Economic and Financial Management - Jaguar Land Rover
Case study - 9 pages - Finance
This report entails an analysis of Jaguar Land Rover's financial statement. This report explores the firm's financial performance regarding the different financial ratios, including liquidity, profitability, leverage and net profit margin. A comparative analysis of the firm's financial ratios for...
