Development of a practical online help desk (OHD) for the facilities in the campus

Abstract

The project titled "Development of a practical Online Help Desk (OHD) for the facilities in the campus" is designed using Active Server Pages .NET with Microsoft Visual Studio.Net 2005 as front end and Microsoft SQL Server 2000 as back end which works in .Net framework version 2.0. The coding language used is C# .Net.

This Project is aimed to developing the Online Help Desk (OHD) for the Software Company to the facilities in the office. This is an online application that can be accessed throughout the Company. This system can be used to automate the workflow of service requests for the various facilities in the office. This is one integrated system that covers different kinds of facilities like data sharing inside the company, getting the information from the higher authority and sends the reply. Employee can log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. There are features like email notifications/reminders, addition of a new facility to the system, report generators etc in this system.