The paradise state of Jammu and Kashmir has two capitals; Srinagar is the summer capital and Jammu is the winter capital. In March, the secretariat starts to function from Srinagar. Similarly, in October, the secretariat moves to the winter capital Jammu. Jammu and Kashmir is the pride of India with its enchanting snowcapped mountain ranges, fresh greenery and its beautiful people. Kashmir is located at the North West part of the state and Jammu is at the south west part. The state is divided in to three administrative divisions. One is the Kashmir Valley which has almost 50 % population of the state, the second division is Jammu with a 40 % population, and the third division of this state is Ladakh which is geographically different from the other two parts; 10 % of the population resides here.
Jammu is situated on the banks of River Tawi which is also called "Jammu Tawi." Jammu is bound by Udhampur district in the north and northeast, Kathua district in the east and south east, and Rajouri district in the North West. Jammu city is called the "City of Temples"due to the presence of numerous temples and shrines in the city, such as the famous Vaishno Devi shrine. Jammu is also the railhead of the state.
[...] Registration card A card signed by a guest at the time of checking in, it is a type of contract with the hotel Arrival and departure register Government rules of any country specify that the particulars of guests staying in hotels have to be entered in a register Arrival slip A slip typed after the guest has been allotted a room. Copies of this slip are sent to room service, housekeeping and telephones, and mounted on the room rack and alphabetical rack C-Form A form that must be filled for all foreigners check in at the hotel, it contains details like name, passport number, nationality etc and needs to be sent to the foreign registration office Guest folio The guest bill is issued by the reception when the guest checks in and is passed on to the cashier Amenities voucher A voucher for amenities like flowers, fruits, etc to be sent to the room, it is normally made in triplicate with two of them being sent to the department concerned and the third for the books Room position format A format used for calculating the room position, it is normally calculated at the end of the evening shift Discount / Allowance Voucher for any discount or allowance given to guests Occupancy statistics Format used by the night receptionist to prepare the occupancy statistics 10. [...]
[...] Solution: The executive should check the grooming of staff and not allow anyone with dirty clothes or improper hygiene to work in the kitchen. FOOD AND BEVERAGE SERVICE a. Problem: Shortage of staff leads to delayed service to customers; this, in turn, lowers the quality of services. Solution: Sufficient staff should be recruited, they should be experienced, and there should be regular training sessions for both existing staff and new recruits. b. Problem: Staff members themselves consume alcoholic and non-alcoholic beverages, thus affecting the profitability of the hotel. [...]
[...] INDRODUCTION TO JAMMU Jammu is situated on the banks of River Tawi which is also called “Jammu Tawi.” Jammu is bound by Udhampur district in the north and northeast, Kathua district in the east and south east, and Rajouri district in the North West. Jammu city is called the “City of Temples“due to the presence of numerous temples and shrines in the city, such as the famous Vaishno Devi shrine. Jammu is also the railhead of the state. LOCATION Jammu is located between 74 degree 24' and 75 degree 18' East longitude, and 32 degree 50' and 33 degree 30' North latitude. [...]
[...] Address of Jehlum Resorts and Hotel Opposite to Blau Plaza, Rail Head Gandhi Nagar Jammu Tawi & Pin-180004, Tel: Fax: 01912472382. VARIOUS SOURCES OF HOTEL RESERVATIONS Airlines Wholesale tour operators Travel agents Companies and commercial business houses TYPES OF ROOMS AVAILABLE Standard Deluxe Suite DISCOUNTS ALLOWED Airlines - 20% Travel writer - 20% Travel agents - 20% Employees - 10% CVGR - Contract rate Top executives - 50% Regulars-10% Hotel federation members - 20% room f&b INFORMATION This is the section which is always next to the reception and it performs the following duties: Maintaining guest room keys. [...]
[...] Few members of the staff know any foreign language except English, thus resulting in a communication gap between the hotel and foreign guests who do not speak or understand English. Solution: During the recruitment process, people with knowledge of foreign languages in addition to English should be hired. c. Problem: Written complaints of guests are ignored. Solution: The front office manager must take all complaints seriously and follow them up to a logical conclusion. d. Problem: Bellboys are sometimes assigned duties other than their normal work, which at times results in guests themselves having to carry their luggage. [...]
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