The challenge for a lot of companies nowadays is to adapt their traditional functions and operations to the new world. They have to integrate marketing. Today, it is important to build a relationship with the customers. This is the key to finding, developing and having loyal customers, so marketing communication (M.C) has got an important role. Global organizations have to organize around customers and prospects. They do not only have to organize their operations and activities around products and services. Customers have more influence than ever before. They have access to more products, channels to buy and they have more sources of information. Companies have to communicate about their products or services because of the competition. Brands have to be unique and be different to the others to maintain a competitive advantage over the increasing competition. It is important to inform people about the new products, the change of them, the politics of the company…
Mercedes Benz, for example, has invested billions of dollars in 2005 in order to be the top brand and to make a good quality of its image and its products.
[...] In B to the communication is much more rationale and more discreet.[15] III- How does branding work, functional, rational and emotional platform The name of the brand The name of the brand is too important; it is a key factor for companies. The choice of the brand is difficult too. In fact, it is addressed at everyone and it is subjective (different perception possible by the customers). A name should have four characteristics which are easy to memorize, relevance, flexibility and distinctiveness. [...]
[...] 19- Marketing communication an integrated approach, second edition P A Smith, p1- Low and Lamb (2000), Hoek et Al (2000) “Examining the effects of service brand communications on brand evaluation”, Journal of Product & Brand Management VOL 14 NO.2 (2005) pp Marketing communications: an integrated approach; PR Smith; Kogan Page; 2nd edition; p Schultz and Kitchen (2000) “Brand equity and vulnerability”, European Journal of Marketing VOL No pp. 1332- Integrated marketing communications, the holistic approach, Tony Yeshin p Marketing / communication, Construire et conserver des marques fortes et durables, Les 20 lois du capital marque - Al Ries Myriam Shalak Journals 1. [...]
[...] For example, the yogurt Bio has a different name today: Activia. Before, the people had the tendency to associate the yogurt as a product of biological agriculture even though it is not true. The company changed the consumer perception. Consumer behaviour “Francesco Nicosia (1966) is the first person who recognises the important role of marketing communications in determining the nature of consumer purchases”. In others terms, the strategies of marketing communication is to identify, analyse and understand the target market and its buying behaviour. Buying behaviour is complex. [...]
[...] Communication strategy The goal is to ensure customer recognition and to protect the product from the one of the competitors. Marketing communication is the key to manage the branding process. It permits to build a brand personality which is required to create a strong brand. Branding is an effective marketing strategy tool. Before the determination of the nature of the communication, it is important to identify the appropriate direction for the communication strategy of the brand. So, market research has got an important place. [...]
[...] Finally, how does branding work, at a functional, rational and emotional platform? M.C has to establish images and values in the mind of the customers. Products have to correspond to the needs of the customers but it also has to be emotional. Define M.C, branding and integration M.C It is every form of communication relevant to marketing. Three components form the model of personal communication: Sender, message, receiver. In M.C, the identification of the sender is essential to the effectiveness of the communication. [...]
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