In this review, we discuss the application of quality on a particular area of the material realm in charge of maintenance of rolling stock (locomotives, railcars, reversible trains, passenger coaches, freight wagons).
With the aid of a specific plan, we will define the quality process that takes place in a large French company. At first, we will see the whole process of quality in the maintenance department of the SNCF rolling stock, and in the second step, we will analyze in detail the quality of its operation, its operations and controls and the methods to manage quality.
The first service to its commitment to quality within the station area has been the maintenance of rolling stock. The process was launched in 1992 on two mains. Firstly the certification ISO 9000 was externally procured, because the management is concerned with quality. Then the model AQFM (Railway Quality Certification) was done internally. This ensures conformity of products (brakes, doors and wheels).
The quality in this service is limited to products, namely the rolling stock maintenance and cleaning trains. Maintenance implies the maintenance of rolling stock and the service is like a mechanic.
An approach developed in the direction of consumer has been developed primarily to meet the consumer's expectations, that is to say, by offering products (by train) in compliance with certain quality standards and customer expectations.
Tags: Case study: Material quality with SNCF
[...] Control of professional practice situation. The evolution of the quality process is continuous in the facility and thanks to feedback, the internal audit reports and external customer complaints as well as national and regional guidelines will allow upgrading the quality of service approach. C / quality decisions Changes in the quality program developed are by a moderator as a Quality Manager. This collaboration leads to many projects that will be proposed after consultation with the Director institution that in turn will validate the job, whether to allow their implementation. [...]
[...] Each service maintains its quality (by Pole Quality Safety) vis-à-vis benefit that it offers. B / what is checked The quality checks that are performed within the station are of several types: In the specific case of our service, the division ensures Quality Safety through Control Level 2 (checks are carried out by the cluster quality safety) of the implementation and compliance checks of Level 1 (checks made by the hierarchy) These checks are carried out by agents of production, or hierarchical, namely: Control in progress maintenance (self, cross-checking). [...]
[...] Then the model AQFM (Railway Quality Certification) internally, which ensures conformity of products (brakes, doors, wheels . ) Quality in this service is limited to products, namely the rolling stock maintenance and cleaning of trains. Maintenance implies the maintenance of rolling stock; this service is akin to a garage. A / An approach developed in the direction of the consumer This approach has been developed primarily to meet up the consumer, that is to say by offering products (by train) in compliance with certain quality standards and customer expectations. [...]
[...] In addition, the service rolling stock maintenance of SNCF hopes to integrate the notion of quality as an essential component of maintenance of equipment as well as the technical know-how and concepts of safety of railway operations. Quality questionnaire When did you decide to start a quality within the SNCF? Why is that? How old is your quality policy? What are your quality standards? Why have they been implemented? In your case, quality door does on products or services? What is the quality process? Who do you want to meet (customers, business, general interest)? Why? [...]
[...] (Sample letter of complaint as to quality is it sent directly to your service, or does it from other services? Do you know the HACCP plan that identifies your potential and do you have a health plan security, if yes, do you use? What are the checkpoints that you must review regularly? Who makes decisions in the service quality? A team, a regional director, or a CEO? What is the quality of sector you would like to improve for the future? [...]
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