The survey is a very useful tool which adapts to multiple objectives. Whether one wants to evaluate one's services, or wants to conduct a survey or a vox populi, in order to study the expectations of customers, this document will be a very good basis for creating satisfaction surveys. This document is a satisfaction survey of air passengers.
Tags: survey, air passenger satisfaction
[...] Age: χ 25 years χ25 to 35 years χ 35 to 45 years χ 45 yrs + Status: χ Single χ Married χ Divorced χPACS Occupation: Salary: χ - 1000 € χ from 1000 to 3000 € χ from 3000 to 5000 € χ more than 5000 € State / Province: . City Thanking you for spending these few minutes to complete our satisfaction survey, this will help us better meet your expectations. We hope to see you again soon. [...]
[...] This document is a satisfaction survey of air passengers Choice of the company and first contact 1.1 How did you hear about our company? by χ Internet χ accident χadvertising Other Have you ever asked our company for an earlier flight? χ yes χ no 1.3 The first contact with our company is done by: χ Internet χ Phone χ e-mail χ directly in the airport χ other 2. Selection of flight 2.1 What is the reason for your flight: χ tourism χ business χ other staff 2.2 How often do you borrow the airline: χ January-May / year from May to October χ times / year χ 10 to 20 times / year χ more than 20 times / year 3. [...]
[...] The company is concerned with the safety of its passengers. The company is very conscious of customer satisfaction. You will advise a friend to travel with us. The overall performance with our company 9. Thank you for your time, if you require any additional feedbacks to be given, please add comments below 11.1 What do you think are the areas for improvement to support you throughout your trip: Material Safety Data Sheet (MSDS) 1.10 Your flight: Your flight date: . [...]
[...] Registering people / luggage What do you think of: [pic [pic [pic [pic ] ] ] ] The welcome and professionalism of staff recording Effectiveness of the registration procedure The weight limit of luggage being sufficient 6. Waiting time 6.1 How will you evaluate your waiting time: χ I have not expected waiting time χ reasonable long wait χ waiting far too long 6.1 Where and how did you organize your waiting time: χ in the waiting room χ in restaurants χ in different shops Otherwise: Vol. [...]
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