France has very specific characteristics on stress at work,problems such as suicide are much more frequent than elsewhere. Ironically, France is a country where firms are trying to reduce stress problems. The French case is a good example to study in the current context.The question is:what firms can do and are their stress management program's effective? For answering at this,in a first part(I),we will see the causes and the consequences of the stress at work,secondly(II)the case of France telecom and telecom.
More and more in this world where technology is evolving workers are under pressure. Companies make workers be under pressure in order of efficiency and productivity. However it is important not to get confused with pressure and stress.Work pressure is normal and inevitable due tot he professional context.
[...] Le stress au travail en France: état des lieux 2010 Benchmark France 2010, Securex) Job demands: Job demands and turnover can be a source of stress. Negotiate the terms and conditions, talk about salary, times schedule, difficulties of work, do not know if employee's skills are enough good for the tasks; all that things can be a source of stress. Add to the job demands, the fear of turnover or the fear of be replaced makes the employees feel uncomfortable with work context and makes them afraid of future. [...]
[...] There is often an increase in stress when employees feel they are not supported by their managers or colleagues, and when they do not have any control on their work. It is important to do another distinction. Stress, discomfort, pain, and burnout; despite these terms are connected to each others, these have diverse definitions. All of these are physiological and psychological responses to difficulties in life or work. Although the evaluation process of constraints and resources is psychological, as it was already said, the effects of stress can also affect physical health, welfare and productivity. [...]
[...] In addition million days are lost each year and a work stoppage of ten would be linked to stress The cost of stress and amount of 3 to of French GDP (assuming losses from absenteeism, care of sick leave and drug use, lost productivity, etc.) which is sixty billion Euros each year in Europe All of these costs represent a substantial loss to the company especially since they could be avoided if all actors in the system became aware of their role in terms of risk prevention of work stress Micro-economic cost When an employee is absent, two alternatives is available for to the company: use of overtime or hire temporary workers. [...]
[...] Geographical mobility is perceived negatively by to people involved Causes This report explains that stress factors are mainly: The task management The management methods The working environment The working conditions (open space, respect of breaks, work hours) The work content (deadlines, quality standards, objectives, customer relationships) Uncertainty (mobility politic, employment perspectives, employees isolation) 13 This schema shows the main causes of the stress at work, classified as below: Degradation of social relationship Difficult work conditions Professional maladjustment 25,4% of the staff got at least one of those stress factors. [...]
[...] Farm owners According to the National Institute on Workers Compensation & American Institute of Stress the list of 10 most stressful jobs institutes: Teacher in urban schools Police officer Minor Air traffic controllers Internal hospital Dealer/Broker Journalist Responsible in customer service 9. Waitresses 10. Secretaries (Source: http://basiques-‐du-‐management.over-‐blog.com/article-‐classement-‐des-‐10-‐ metiers-‐les-‐plus-‐moins-‐stressants-‐59992769.html) 1. Consequences of stress Stress is a growing problem in many organizations and is having increasingly negative impact on employees. Not only does it affect a person's health and how much he or she is able to work and it affects performance too. [...]
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