Non Verbal - Communication - Rudeness - child
Non verbal communication is a form of communication between people that primarily relies on facial expressions, gestures and body posture as opposed to words. Non verbal communication can be used to play a variety of roles including; repetition of the message being conveyed, contradiction of the message being conveyed, substitute a verbal message and complement the verbal message, for example, a pat on the back in addition to praise emphasizes the impact of the praise. Non verbal cues may send different messages in different relationship settings. It is, therefore, vital that an individual be keen on ensuring the kind of message their body is sending is not misinterpreted.
A good example is in an office setting when one is talking with their senior; avoiding such gestures as crossed arms, while this may have been done subconsciously, probably, as a result, of feeling cold, the listener may interpret it as a show of rudeness.
Different relationships employ the use of non verbal cues in communication, for example, in a parent child relationship, a child interprets a frown from their mother as a sign that whatever it is they are doing is wrong, and they need t stop. Every grown up will attest to the fact that while they were a child, there is ‘the look' they got from their mothers that affirmed the fact that they were in serious trouble even when the look is followed by kind words.
[...] A calm tone should be used in conversation and keen listening to what the clients have to say. Customers are happier when they feel respected and valued and this in turn constitutes to successful business. As an employee, one should be able to master their facial expression and body posture at all times to create an aura of confidence (Harmony 25). One should ensure eye contact is maintained at all times. It is also important for one to pay complete attention especially when talking with a person; as a result, the employee will come out as respectful which is essential especially when dealing with person's of higher rank or even fellow employees. [...]
[...] Non verbal cues may send different messages in different relationship settings. It is, therefore, vital that an individual be keen on ensuring the kind of message their body is sending is not misinterpreted. A good example is in an office setting when one is talking with their senior; avoiding such gestures as crossed arms, while this may have been done subconsciously, probably, as a result, of feeling cold, the listener may interpret it as a show of rudeness. Different relationships employ the use of non verbal cues in communication, for example, in a parent child relationship, a child interprets a frown from their mother as a sign that whatever it is they are doing is wrong, and they need t stop. [...]
[...] Also, in the matter of relationships, it is vital that partners be attentive to each other's opinion and not impose their opinions on the other. Rather, it is vital that each gives their contribution and come to a consensus together. Otherwise, one may be left with feelings of their contributions being unimportant. In informal relationships such as friendships; nonverbal behavior is commonly used especially in instances where friends are trying to communicate in crowded places or gatherings. Friends are known to exchange looks, and both parties will understand what the other is trying to communicate. [...]
[...] Reading, Mass. ; Don Mills, Ont: Addison-Wesley Print. Top of Form Stalter, Harmony. Employee Body Language Revealed: How to Predict Behavior in the Workplace by Reading and Understanding Body Language. Ocala, Fla: Atlantic Pub. Group Print. Bottom of Form Top of Form Furnham, Adrian, and Evgeniya Petrova. Body Language in Business: Decoding the Signals. Houndmills, Basingstoke, Hampshire: Palgrave Macmillan Internet resource. Top of Form Wood, Julia T. [...]
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