Communication is the transference or exchange of thoughts or information. "Although this is a simple definition, when we think about how we may communicate the subject becomes a lot more complex" (N.A., 2012, pg. 1, para. I). The communication process has eight key factors: "the sender, encoding, the message, the channel, decoding, the receiver, noise, and feedback" (Robbins & Judge, 2009, pg. 353, para. I). The sender will begin a message by transmitting a thought or idea. The message is sent to the receiver through a channel. Once the message is acknowledged by the receiver they will begin to decode the message. During this process the receiver tries to understand the message that the sender is trying to convey. Noise, feedback, and tone play a major part in how the message will be understood.
Interpersonal communication is a crucial part of a functioning organization. Businesses and organizations rely on the transfer of information and thrive on innovated ideas. Interpersonal communication is showcased in three ways: oral, written, or nonverbal communications. These three types of communication forms can be used separately or in pairs.
[...] Upward communication flows in the exact opposite manner. Upward communication starts at the lower levels of the executive food chain and works itself up towards the higher levels of management. Upward communication is “used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems. Upward communication keeps managers aware of how employees feel about their jobs, coworkers, and the organization in general” (Robbins & Judge pg. 354-354, para. V). Lateral communication occurs between two or members of the same level or work within the organization. [...]
[...] Nonverbal communication can also occur during a conference call. The speaker sends a verbal message to the receiver. The receiver hears the information, but does not reply. Their non verbalization of a response can be interpreted as if they do not agree with the sender's information. Nonverbal communication can also occur during video conference calls. The sender of the video conference is speaking and attempting to make eye contact with the receiver, but the receiver is looking elsewhere or sifting through papers. [...]
[...] What is Communication? Retrieved on July from http://www.scientologyhandbook.org/SH5_1.HTM. N.A. (2012). What is Communication? Retrieved on July from http://www.skillsyouneed.co.uk/IPS/What_is_Communication.html. Robbins, S.P. & Judge, T.A. (2009). Organizational behavior (13th ed.) Upper Saddle River, NJ Pearson/Prentice Hall. [...]
[...] Someone who rolls their eyes when another person speaks could indicate that they do not like the message that is being received. Or someone not making eye contact and looking through desk drawers instead could point to that person is not being receptive to the speaker and the speaker's message is not important to them. Nonverbal communication can often speak louder than the language the individual voices. The Direction of Communication Communication can flow vertically or laterally. The vertical dimension can be further divided into downward and upward directions” (Robbins & Judge pg para. [...]
[...] The receiver or receivers of the information need to provide the sender with the attention they deserve, even if they do not agree with the message being sent. Proper communication is a necessity in the working world. References Brown, Barbara. (2011). What is Effective Communication? Retrieved on July from http://www.livestrong.com/article/69309-effective-communication. Church of Scientology, The. (2011). Factors of Communication. Retrieved on July from http://www.scientologyhandbook.org/SH5_2.HTM. Church of Scientology, The. (2011). Two-Way Communication. Retrieved on July from http://www.scientologyhandbook.org/SH5_3.HTM. Church of Scientology, The. (2011). [...]
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