Hotels: A description various departments in a hotel

Shaharu B.

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Hotels: A description various departments in a hotel

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Abstract

The term "tourism" originates from the word "tour" and denotes the willingness of a person for visiting a place away from one's own home because of reasons such as to spending leisure time, being on official duty, on medical grounds, etc. This willingness and interest of people in visiting different places has lead to the rise of an entire industry, which is called the tourism industry. Tourism, in its simplest meaning, is the relationship and phenomenon arising from the travel and temporary stay of strangers in a foreign land which is not their own.

The rapid transition and swift developments are happening not only in the technological sphere but also in the social structures, customer relations, and behavioral pattern of people, will profoundly affect the travel and tourism industry in the years to come. The emancipation of the young, relatively higher wages, greater affluence, desire for leisure in an increasing number of people, transport facilities, growth in international business package tours, relief from adverse climatic condition, better education, growth of world population, worldwide exhibitions and conference etc. will all contribute to the development of tourism.

Introduction
1. Tourism
2. Natural resources
3. Transport
Future of tourism
The drawbacks of tourism industry
Importance of tourism
Classification of tourists based on motives of travel
Hotel industry
1. Definition
2. Origin of the hotel industry
3. Hotel industry and tourism
Research and design
1. Objectives
2. Scope
3. Methodology
4. Limitations
Food and beverages production
1. Introduction
2. Sections of the kitchen
3. Indian kitchen
4. Continental kitchen
5. Kitchen equipment used in a hotel
6. Forms and formats used in the kitchen
Food and beverage service
1. Different kinds of sale outlets
2. Room service
3. Flow of activity of room service
4. Flow of activity in the restaurant
5. Food and beverage control
6. Equipment used in the room service department
7. Co-ordination with other departments
Front office
1. Reception
2. Reservation
3. Rregistration
4. Information
5. Forms and formats used in the front office
6. Check in procedure
7. Check out procedures
Housekeeping
1. House keeping office
2. Desk control room
3. Public areas
Accounts and finance
1. Purchase
2. Receiving
3. Stores
4. Systems and procedures followed by the stores
5. Systems and procedure followed
Other administrative areas
1. Personnel department
2. Sales and marketing
3. Security and time office
Engineering and maintenance
Problems and solution

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[...] Reservations requests may be through any of the following modes: Telephones Letters Personally Fax Telegrams Reservation requests can arrive from any of the following sources: Travel and tour operators Free individual traveler Air lines Registration Registration of all guests staying in a hotel is a legal requirement. The regsitration desk helps the guest with the registration formalities. The various files, registers, and formats used are : Registration card Crew sheet VIP sheet Log book Guest folio Arrival and departure register INFORMATION The main functions of the information department are as follows: 1. [...]

[...] To study the organizational structure of various departments in a hotel 2. To study the role and functions of all departments of a model hotel 3. To collect the various management information system (MIS) reports generated by the departments in a hotel 4. To study the manpower requirement and organizational hierarchy in a hotel 5. To study planning aspects of every department in a hotel 6. To prescribe systems, procedures, and possible control measures for a hotel SCOPE The study of this project report is confined to the operational aspects, system, and procedures, and functions of various departments of model star hotel having 62 rooms. [...]

[...] The activities of the personal department are detailed below: Recruitment and selection Training Performance and appraisal Salary and administration Industrial relations Welfare and counseling SALES AND MARKETING Sales and marketing is the pitching of hotels in such a manner as to appear to suit the needs of a potential customer so that the hotel is chosen over its competitors. The key to the success of a hotel lies in effective sales. Sales can increase if the marketing strategy is properly chalked out and implemented for meeting sales goals. [...]

[...] This is a challenging task since checkout time is generally in the morning and checkin time usually in the afternoon, which means there is scarcely 4 hours for housekeeping to clean the rooms and also take care of special requests like ironing boards, hair dryers, coats, additional blankets etc to be provided at the time of check in. The housekeeping department also helps in preparing the room report discrepancy report, handling the VIP guests, reporting scanty baggage etc. Some of the functions carried out by the housekeeping department are: 1. [...]

[...] The duties and responsibility of the engineering of department are: Maintain all the electrical appliances in all F and B outlets Maintain the kitchen equipment Maintains the hotel rooms Seeks finance from accounts department for purchasing machinery Maintains the exteriors of the hotel PROBLEMS AND SOLUTION The problems that can be seen in the various departments of a hotel, together with proposed solutions, are given in the following paragraphs. FOOD AND BEVERAGE PRODUCTION a. Problem: Work is not completed within the specified time; therefore, proper results cannot be obtained. [...]

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