The current presentation- the systematic approach for problem solving. Starting from identifying the habitual problems in an organization, this leads to the awareness to the areas of concern. Then, performance measure is assigned to monitor the habitual problems. It aims to be a tool to highlight when there is a sign or an occurrence of the problem. In other words, this is an approach to call for an attention when the problem occurs. The system also combines some supporting functions to accomplish the problem solving (e.g. functionalities of process map, problem solving guideline, tools and techniques, relevant project records). Those functions intend to be combined and proposed as the systematic approach for problem solving. In addition, the system requires to run as real-time since it aims to provide an auto-monitoring system and the indicator for problem occurrence. However, the process of problem solving still requires human-interact. Nevertheless, even the system can combine all supporting and relevant functions in problem solving, but human is still necessary to generate the solutions and decision making.
[...] Fig.5 Main access to the section of habitual problem in the system designed Habitual problems are categorized by the department and each habitual problem (left column) is identified its relevant performance measures (right column). Within the system, the user can click for link systematically. Performance Measurement The performance measures are selected based on the methods mentioned in section Each identified habitual problem needs at least one performance measure. The user can access from the section of habitual problem. Else, at the main access to this section, performance measures are classified by the department. [...]
[...] Combining the guideline of problem solving can enable the user, who sees the problem, to solve problem entirely. This module also provides the tools and techniques that are primarily employed to solve the problems. The tools and techniques are suggested to the problem solving method. Lastly, after the problem is solved, the methodologies to solve that problem, lessons learned, experiences, obstacles and so on should be gathered. This module, which is known as the project library, enables the user to share and reuse knowledge. [...]
[...] Habitual Problems Pinpoint the problem occurs Performance Measures Call for attention Control Identify Process Map Project Library Guideline for Problem solving Process Inputs Business Process Process Outputs Process Problem detail Performance data Map of the relevant Processes Relevant Projects Guideline to solve the problem Systematic Problem Solving Fig.4 Conceptual design of the system- when problem occurs 4. System Components 4.1 Habitual Problem in the system designed The concept of this module was mentioned at the beginning. It could be claimed that the identified areas and habitual problems also represent what types of improvement are important to the organisation. [...]
[...] Fig.8 An example of program to support performance measure Fig.9 An example of performance data presentation 4.4 Process Map A process map is a representation tool, which is composed of process, flow, event and external object In other words, it is one of the standard tools for describing the business process. It provides a pictorial view of how work gets done. In some situations, a picture is worth a thousand words. The lines and symbols on a process map are used to explain what is happening, where it is happening, when it is happening, who is doing it and how inputs and outputs are handled and distributed. [...]
[...] Fig.11 Main page of the project library module Fig.12 Function of uploading the project record Fig Function of searching the project record 4.6 Problem Solving Guideline The last component but the most important one, the problem solving guideline is a tool box of guidelines and techniques to launch the problem solving methodology in an organisation. It attempts to provide the easy access and understandable initiatives, tools and steps in driving problem solving methods. There are a number of problem solving methods depending on the organizational interest. [...]
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