A brief overview of the hotel industry

Shaharu B.

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A brief overview of the hotel industry

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Abstract

Generally tourism involves ideas of movement from one place to another and has the same characteristics as traveling. The development of transportation technology and the improvement in political, economic and social situations has put tourism (travel for pleasure) within the reach of many people.

A Hotel is a home away from home. It is the place where tourists stops to be the traveler and becomes the guest. To a greater or lesser extent the facilities of the hotel may also serve the local population but the primary function of a hotel is to accommodate those away from home and supply them with their basic needs and meet their expectation.

Accommodation for travelers may be viewed in two ways; the traveler who left his home requires accommodation upon reaching his destination and other facilities when he breaks his journey in between. Inns were perhaps the first such accommodation units which catered to the needs of travelers in early times. Inn keeping is an ancient profession. In ancient times and during the Roman Empire many such inns were established as ventures started by husband and wife teams who provided large halls for travelers to make their own bed and sleep in. They also provide food, drink and entertainment to weary travelers

Evolution of tourism
Growth of tourism
Advantages of toursim
Introduction to hotel industry
Origin and evaluation of hotel industry
Classification of hotels
Types of hotels
1. Categorization by location
2. Categorization by number of rooms
3. Categorization by type of plan
4. Categorization by type clientele
5. Categorization by type of guest stay
6. Categorization by facilities offered
Detailed operation of the department
Front office
1. Front office department
2. Location
3. Job description
4. Front office manager
5. Lobby manager
Front office operations
1. Reservation department
2. Registration department
3. Information department
Job description of lobby personale
Forms and formats
House keeping
1. Objectives of housekeeping department
2. Duties of housekeeping personnel
3. Keys used in housekeeping
4. Sizes of linen used in housekeeping
5. Linen room
6. Equipment used in housekeeping
7. Under repair room
8. Lost and found
Cleaning of a room
1. Bathroom cleaning procedure
2. Water closet cleaning
3. Wash basin cleaning
4. Guest suppplies provided in a room
Co-ordination with other department
1. Front office
2. Maintenance
3. F and B department
Food and beverages production
1. Introduction
2. The food production staff
3. Kitchen outlets
4. Equipment used in the bakery
5. Co-ordinators
6. Objectives
7. Food and beverages manager
8. Restaurant manger
Sales and marketing
1. Role
2. Function of sales management
3. Sales function
4. Product
5. Marketing
Accounting and finance
1. Introduction
2. System and procedure
3. Tabular ledger
4. Sales record control for rooms
5. Function of the accounts department
Purchase and storage
1. Basis for selection of suppliers
2. Receiving
3. Storage
4. System and controls
5. General stores
6. Functions
Engineering and maintenance
1. Task of maintenance
2. Preventive maintenance
3. Co-operative maintenance
4. Functions, duties and responsibilites
5. Duties and responsibilites
6. Co-ordiantion with other departmetns
Personnel department
1. Functions of personnel department
2. Manpower planning
3. Management information system
4. Functions of the department
5. Systems and procedures
Security
1. Purpose and role played
2. Duties and responsibility of security
3. Files and registers maintained
4. System and procedures
Problems and suggestion
Conclusion

Evolution of tourism
Growth of tourism
Advantages of toursim
Introduction to hotel industry
Origin and evaluation of hotel industry
Classification of hotels
Types of hotels
1. Categorization by location
2. Categorization by number of rooms
3. Categorization by type of plan
4. Categorization by type clientele
5. Categorization by type of guest stay
6. Categorization by facilities offered
Detailed operation of the department
Front office
1. Front office department
2. Location
3. Job description
4. Front office manager
5. Lobby manager
Front office operations
1. Reservation department
2. Registration department
3. Information department
Job description of lobby personale
Forms and formats
House keeping
1. Objectives of housekeeping department
2. Duties of housekeeping personnel
3. Keys used in housekeeping
4. Sizes of linen used in housekeeping
5. Linen room
6. Equipment used in housekeeping
7. Under repair room
8. Lost and found
Cleaning of a room
1. Bathroom cleaning procedure
2. Water closet cleaning
3. Wash basin cleaning
4. Guest suppplies provided in a room
Co-ordination with other department
1. Front office
2. Maintenance
3. F and B department
Food and beverages production
1. Introduction
2. The food production staff
3. Kitchen outlets
4. Equipment used in the bakery
5. Co-ordinators
6. Objectives
7. Food and beverages manager
8. Restaurant manger
Sales and marketing
1. Role
2. Function of sales management
3. Sales function
4. Product
5. Marketing
Accounting and finance
1. Introduction
2. System and procedure
3. Tabular ledger
4. Sales record control for rooms
5. Function of the accounts department
Purchase and storage
1. Basis for selection of suppliers
2. Receiving
3. Storage
4. System and controls
5. General stores
6. Functions
Engineering and maintenance
1. Task of maintenance
2. Preventive maintenance
3. Co-operative maintenance
4. Functions, duties and responsibilites
5. Duties and responsibilites
6. Co-ordiantion with other departmetns
Personnel department
1. Functions of personnel department
2. Manpower planning
3. Management information system
4. Functions of the department
5. Systems and procedures
Security
1. Purpose and role played
2. Duties and responsibility of security
3. Files and registers maintained
4. System and procedures
Problems and suggestion
Conclusion

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[...] These assistants are also responsible for getting the soiled uniforms cleaned so that they can be issued again Linen Room Supervisor He is a non-management person solely responsible for the acquisition, storage, issue and cleanliness of linen in its various forms. There are many types of linen, some of which are bed sheet, towels, tablecloths, table napkins, pillow covers etc. He has a mammoth task as he has to keep a track of all the linen and it can number in the thousands Linen Room Attendants They assist the supervisor by actually issuing linen and maintaining the records as necessary Floor Supervisor He is responsible for the cleanliness and maintenance of all Public areas which include the restaurants, bars, banquet halls, gardens, administrative offices, shopping arcades, health clubs, swimming pool, main entrances and car parking areas Room Attendants Know as Chambermaids or room boys, they do the actual cleaning of the guest rooms and bathrooms allotted to them. [...]

[...] - Writing pads with papers and envelops, pens, some picture postcards of the hotel and a guest questionnaire. - An ashtray. - Candles on a candle stand with a matchbox. Side Table: - An in-house dial card. - A note pad and pen/ pencil. - An ashtray - A City telephone directory. On The Coffee Table: - An ashtray and a matchbox - A house magazine or tourist magazine - The room service menu Bath Room Supply: - Shampoo - Candle and Candle Stand - Bathing soap - Shower cap - Tumbler - Toilet paper - Dust Bin CO-ORDINATION WITH OTHER DEPARTMENT FRONT OFFICE House keeping is responsible for the upkeep of the rooms, which the front office sells to the guests. [...]

[...] THE MAIN FUNCTION OF THIS DEPARTMENT IS: Provides the guest a safe stay in the hotel Check the premises of the hotel and makes sure everything is in order. Check each staff member when they are going out to prevent theft. Helps solve problems in case of an emergency. Keeps track of times when the workers come and go for duty. Evacuate guest if they misbehaves Safeguard staff if the guests attack. Man the main and service entrance and not allowed any undesirable guests or unauthorized personnel to enter the hotel. [...]

[...] FUNCTION OF SALES MANAGEMENT Sales Organization Sales program The product The market Development of business SALES FUNCTION Sale Program Sales organization Personal Direction Sales Direction Co-operation PRODUCT Development Prices, term and conditions Physical handling MARKETING: Marketing Research Competition Product Distribution Relation with customers ACCOUNTING AND FINANCE INTRODUCTION A number of transactions take place in the hotel and this department is in charge of all of them . Apart from selling accommodation, food and beverages the hotel pays taxes and other charges connected with the various legal dealings. [...]

[...] RESERVATION DEPARTMENT The Chief product of a hotel is the sale of rooms, so the reservation department ensures that rooms are not allowed to remain vacant. Reservation is the department where request are received, processed, properly documented and retrained to be presented at the appropriate time. A. MODES OF RESERVATION a. Letters b. Telex c. Telegrams d. Cables e. Telephones f. In person B. SOURCES OF RESERVATION a. Airlines b. Travel agents c. Whole sale tour operators d. Free individual traveler e. [...]

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