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07 May 2009
doc

Literature review: Customer relationship management (CRM)

Thesis - 3 pages - Management

Customer relationship management has been defined in many ways. Metagroep defines CRM as ‘the automation of horizontally integrated business processes involving front office customer contact points (marketing, sales, service and support) via multiple, interconnected delivery channels'. (Ed...

07 May 2009
doc

Knowledge in organizations: What is a community of practice?

Thesis - 4 pages - Management

This report presents you the concept of a community of practice. Normally the term community of practice in reduced to CoP and this term was created by Jean Lave and Etienne Wenger in 1991. Now to understand this notion, we should understand the fathers of this notion. Jean Lave is a social...

07 May 2009
doc

A study on the various approaches to job evaluation

Thesis - 7 pages - Management

The definition for Job evaluation is “any method ranking the relative worth of jobs, which can then be used as a basis for a remuneration system”. It is the systematic process of establishing the relative worth of jobs within an organization. The exercise involves placing jobs at their...

06 May 2009
doc

The market competitors of broadband services and their performance in the markets in India: HCL Infinet ISP

Thesis - 18 pages - Management

HCL Infinet ISP is the Internet Infrastructure initiative of the HCL group, India's premier information technology group. Through the pioneering presence of the HCL group companies and the vast experience of the markets, HCL Infinet has propelled itself to the path of “Total Technology...

05 May 2009
doc

An analysis and study on stress management and its implementation

Thesis - 20 pages - Management

Only recently has stress been seen as a contributory factor to the productivity and health costs of companies and countries. As studies of stress-related illnesses and deaths show, stress imposes a high cost on individual health and well-being as well as organizational productivity. There are...

29 Apr 2009
doc

International logistics management

Tutorials/exercises - 31 pages - Management

Seaports are built basically to facilitate the transfer of cargo between inland and maritime transport. Ports are therefore, an essential link in the international maritime transport chain. The main function of the sea ports is to ensure that the prosperity of all countries depends to a very...

29 Apr 2009
ppt

Organizational behavior: Foundation of group behavior (16 Slides)

Presentation - 5 pages - Management

A group is defined as two or more individuals, interacting, interdependent, who have come together to achieve particular objectives. A formal group is defined by the organization's structure,with designated work assignment establishing tasks.The behaviors that one should engage in are stipulated...

27 Apr 2009
doc

360-Degree performance appraisals: An overview

Thesis - 8 pages - Management

Performance Appraisals is “the systematic, periodic and an impartial rating of an employee's excellence in the matters pertaining to his present job and his potential for a better job ." Performance appraisal is therefore the process of obtaining, analyzing, and recording information about...

23 Apr 2009
doc

All you need to know about testing - preparation, process, evaluation and analysis

Dissertation - 72 pages - Management

There is a lot of terminology surrounding testing, but not until recently has there been an industry standard. A new standard (first published in August 1998) seeks to provide a standard set of terms: BS 7925-i Glossary of Testing Terms. Although a British Standard, it is being adopted by the...

23 Apr 2009
doc

Management information system

Thesis - 12 pages - Management

The plethora of Information in today's world, makes it imperative for us to depend on Management Information System, as the socio-technical tool to handle the overloading of Information and take decisions in a quick manner. The project work is done with the intention of studying the Management...

23 Apr 2009
doc

Inventory management and control

Dissertation - 42 pages - Management

Materials constitute the most significant part of current assets of a large majority of companies. On an average, inventories are approximately 60% to 70% of the current assets in any manufacturing company and 30% to 40% in any construction company. Because of the large size of inventories...

21 Apr 2009
doc

A study on stress management

Dissertation - 67 pages - Management

Stress is usually defined in terms of the internal and external conditions that create stressful situations, and the symptoms that people experience when they are stressed. STRESS MANAGEMENT is a very vital aspect of every organization. Stress management can be linked to our day to day...

20 Apr 2009
doc

The importance and advantages of improving the quality of worklife

Tutorials/exercises - 36 pages - Management

It was around 1900 that F.W. Taylor developed what are commonly known as the Principles of Scientific Management which till today form the basis for designing jobs in most organizations. The traditional job design of scientific management focuses mostly on division of labor, hierarchy, close...

19 Apr 2009
doc

Performance appraisal at an inflatables company

Dissertation - 44 pages - Management

Different terms are use to denote human resource management. They are labor management, labor administration, labor management relations, employee employer relations, industrial relations, personnel administration, personnel management, human asset management, human resource management and other....

16 Apr 2009
doc

Information technology and strategic management

Thesis - 23 pages - Management

Strategic management is defined as “the set of decisions and actions resulting in formulation and implementation of strategies designed to achieve the objectives of an organization”. The formality of strategic Management systems vary widely among companies. Formality refers to the...

16 Apr 2009
doc

Kaizen: The key to Japan's competitive success

Thesis - 9 pages - Management

The term "Kaizen" is a combination of two Japanese words "Kai" meaning "change" and "zen" meaning "good," and evolves from the ancient Japanese philosophy of actions that lead to sustainable benefits for the society as a whole rather than one particular individual, or actions that benefit...

16 Apr 2009
doc

Telecommuting: The future of work

Thesis - 9 pages - Management

Telecommuting is synonymous with the Work-from-Home concept, wherein the employee, instead of physically commuting between home and the workplace rather works from home and connects with the office via channels of communication such as telephone, internet, Voice over IP, videoconferencing,...

15 Apr 2009
doc

Sales and channel management at Larsen and Toubro Limited

Thesis - 23 pages - Management

Larsen & Toubro Limited is India's largest engineering and construction conglomerate with additional interests in electrical, electronics and IT. A strong customer-focus approach and constant quest for top-class quality have enabled L&T to attain and sustain leadership position over 6...

15 Apr 2009
doc

Job satisfaction at the Indian Oil Corporation Limited's refineries division

Thesis - 25 pages - Management

Indian Oil Corporation Ltd. (Indian Oil) was formed in 1964 through the merger of Indian Oil Company Ltd. (Estd. 1959) and Indian Refineries Ltd. (Estd. 1958). It is currently India's largest company by sales with a turnover of Rs. 1, 83,204 crore (US $ 41 billion) and profits of Rs. 4,915 crore...

13 Apr 2009
doc

Customer relationship management in banks

Thesis - 25 pages - Management

Customer Relationship Management (CRM) is at the core of any customer-focused business strategy and includes the people, processes and technology questions associated with marketing, sales and service. Simply stated, CRM is about finding, getting and retaining customers. The aim of these systems...

13 Apr 2009
doc

The management of change in midwifery practice

Thesis - 7 pages - Management

From relatively small initiatives in midwifery care, such as changes in shift rotas or new systems in record keeping, to major changes such as the introduction of midwifery-led beds or the “Team approach” continuous change has become an inherent part of professional lives. Whether it is...

13 Apr 2009
doc

Management of change: Water births

Thesis - 6 pages - Management

This assignment will aim to discuss the implementation of water births as an area of change within the midwifery profession. The subject of water births as been chosen for this assignment, following discussion within local practice and the controversial views of birthing pools that midwives seem...

08 Apr 2009
doc

A business plan outlining an idea for the creation and running of a catering firm

Business plan - 9 pages - Management

This plans main aim is to provide a strategy, which enables the start up and running of a successful catering firm. The value proposition for this project is customers will use this catering firm because all the food used to make meals will be organic offering the customer a healthy way of...

08 Apr 2009
doc

Risk management when dealing with foreign exchange (forex)

Dissertation - 77 pages - Management

Risk can be explained as an uncertainty and is usually associated with the unpredictability of an investment performance. All investments are subject to risk, but some have a greater degree of risk than others. Risk is often viewed as the potential for an investment to decrease in value. Though...

08 Apr 2009
doc

Critical evaluation concerning the belief that Japanese forms of operations management are inappropriate to Western organizations

Thesis - 5 pages - Management

I would like to start by pointing out that I strongly disagree with the statement above. In this essay, I am going to give evidence to support my view. I will define some major Japanese forms of operations management and discuss their advantages and disadvantages to organizations in order to give...

08 Apr 2009
doc

How relevant are Fayol's ideas on managing groups and individuals in today's business world?

Thesis - 5 pages - Management

Almost 90 years after Fayol published his most studied work, Administration Industrielle et Generale, the field of management appears to be undecided on its relevance. The great advances in all aspects of commercial enterprise, which have occurred since 1916, have taught us many things. Just how...

08 Apr 2009
doc

For what reasons might MNEs cooperate with each other? What barriers are there to successful cooperation?

Thesis - 5 pages - Management

‘In a complex, uncertain world filled with dangerous opponents, it is best not to go it alone', (Ohmae, 1989). As globalization leads the world forward, national boundaries diminish and competition increases from less industrialized nations it becomes more and more difficult for firms to...

08 Apr 2009
doc

Porter and Tapscott Polemics - Are there new business objectives and methods to achieve them?

Thesis - 6 pages - Management

The tremendous growth of the information and communications technologies (ICT) and its deep penetration in all areas of human activities, is profoundly reshaping the economic, societal and private life landscape of the world of today. The issue of the Internet was actually the core reason for a...

08 Apr 2009
doc

Conceptual framework of CRM in hotels

Thesis - 19 pages - Management

Until recent years, relationship management has been largely ignored by most industries outside the service sector. Classical marketing theory and practice has focused on customer acquisition rather than customer retention. However, due to the intrinsic nature of the service industry, customer...

08 Apr 2009
doc

An assessment of the importance of cultural diversity within global organizations

Thesis - 8 pages - Management

In order to counter the arguments put forward by Palich and Gomez-Mejia regarding cultural diversity it is important to define the main issues in the debate. In order to address the issues, it is essential to begin by defining what is meant by culture in this context. On establishing what is...