Introduction
The challenges facing managers in the workplace today are, in many cases, overwhelming. As organizations become more complex and employees lives are shaped by both internal and external pressures, the ability of the manager to effectively understand and resolve critical problems for organizational and employee development becomes more challenging. Although managers and organizations oaften choose to address these issues in different ways, the CPS or creative problem solving method has been widely employed in recent years as a salient method to both identify and resolve critical management and organizational issues. For this reason, the CPS model has become essential for managers and organizations to effectively develop and implement viable solutions amidst the significant challenges facing modern businesses.With the realization that the CPS model has become such a formidable tool for problem identification and resolution in the organization, there is a clear impetus to explore this model such that a more integral understanding of the process and how it works in practice can be garnered. To this end, this investigation considers the application of the CPS model to the issue of "desk rage."
[...] Specifically, by using these questions the manager can determine the overall context of the problem by answer the questions. To illustrate this point, consider the following as a potential means for creating a checklist for desk rage. Who does desk rage affect? What causes desk rage? Where does desk rage occur? When does desk rage occur? How does desk rage occur? Using these questions as a basis for further investigation into the issue of desk rage, the overall dimensions of this issue become more evident. [...]
[...] problem solving in the organization. Thesis Statement and Controlling Idea In order to begin this investigation, it is first helpful to consider the specific context of the issue of desk rage, such that thesis statement and controlling idea can be developed. Critically reviewing what has been written about the issue of desk rage, it becomes evident that there are a host of problems associated with this situation.[ii] As noted by Stack, desk rage occurs when employees in the organization become so stressed out that they become violent. [...]
[...] Overall, the idea finding stage of the CPS model is one that enables the manager to look at the problem through the specific lens created during the problem finding stage. In this particular case, the lens created was the ladder. Using the ladder, it is then possible to further break down each rung of the leader such that ideas can be formulated to address each rung on the ladder. The method of idea generation used in this case is to use input from individuals working in the organization to generate ideas that further understanding of the problem and could potentially be used as a means to develop solutions for the organization. [...]
[...] Stage II: Problem Finding The second stage of the CPS model is the problem finding stage. Proctor provides a broad definition of the problem finding stage noting that: problem finding stage encourages one to consider a variety of problem perspectives. Restating the problem might unlock a new viewpoint that can lead to many creative solutions. To create these viewpoints, the group examines the information obtained during fact finding to generate possible problem redefinitions.”[xiv] Proctor goes on to note that redefinition approaches such as prospective gathering and laddering can be useful tools for the problem finding stage.[xv] In general redefinition tools enable the individual to garner perspective on the issue by redefining it different terms. [...]
[...] Thus, with this model as a basis for problem solving in the organization, it is evident that managers will have a clear and concise pathway for following the progress of problems and issues in the organization. Although the methods used in each individual stage can be changed to suit the nature and complexity of the issue being addressed, the stepwise progress of the CPS model will ensure advancement toward plausible and viable solutions. By following this model with respect to the issue of desk rage and investigating the particular methods that can be used in each stage, the true applicability of the model in practice is fully elucidated. [...]
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