Many people have the misconception a manager is only responsible for taking care of unhappy customers and watching over his or her team. While this fallacy is usually the thoughts of customers, employees can also hold similar ideas. Often employees feel management is an easy job where all that is required is to watch employees and occasionally talk with a customer. However, the position of manager or supervisor includes customers, employees, and office work. Those in a management or supervisory position must hold certain skills to be successful within his or her position as well as manage customers, employees, and his or her required office work. These skills needed include communication skills, developing methods of orientation and training, improving productivity, conducting appraisals, handling conflicts and improving relations with employees.
[...] Orientation is a tool to introduce the organizational culture of the company to new employees. The history, growth and goals of the company should be covered during this process. This will inform the employee of the importance of his or her job as well as how his or her job affects company goals. Even though orientation seems like a simple process, it must be handled correctly. There are common mistakes to avoid when performing the orientation. For instance, packing everything in one eight-hour day, this can overwhelm a new employee. [...]
[...] In the article, Good Training Programs Don't Just Happen, it was stated: Managing an effective training program is like a chef skillfully mixing several ingredients in order to bring about a finished product that is a culinary delight. It takes a lot of planning to produce a training program that is beneficial, helpful and satisfying to those who participate. "Training is much more complicated than simply telling and showing someone how to perform a task. Training is an attempt to transfer skills and knowledge to trainees in such a way that the trainee accepts and uses those skills in the performance of their jobs.”(Stanley, 2002) Improving Productivity All managers and supervisors must be able to manage his or her team and its productivity. [...]
[...] Because all parties get a piece of what he or she wants the employees will feel as if he or she is equal to another. Finally, compromise is used to satisfy both parties in part. This style is useful when enough time does not exist for collaborating (Hofstrand, 2006). Hofstrand (2006) also lists six steps to help management resolve conflicts. The steps are to initiate talking between the parties involved, make sure all parties are involved within the discussion stage, digest all the information gathered considering all facts and feelings, emphasize any agreements made between employees, negotiate solutions for remaining disagreements, and finally confirm all agreements reached (Hofstrand, 2006). [...]
[...] Improving productivity will help with morale of the employees as well as reaching the goals of the company. Performing appraisals properly will prove to be informative for both management and the employees as well as give employees a potential path to help reach individual goals. Resolving conflicts can help keep any unnecessary situations from arising. Having good relations with employees ensures management will have excess to information needed to resolve conflicts. Remembering these points will help management succeed as well as help with the success of the company. When a manager or supervisor possesses the [...]
[...] However, when allowed to escalate, conflict can also hinder productivity and cause unneeded problems within a business or the unity of the team. For this reason, it is essential management understands how to resolve conflict before it becomes a bigger problem. There are five management styles for handling conflicts within the workplace or between members of a team. These are competition, accommodation, avoidance, collaboration and compromise. Management should assess each situation and determine which style would work with the particular situation at hand. [...]
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