For a very long time, in common sense, the only intelligence was measured by the intelligence quotient. Indeed, in each company, intellectual intelligence took precedence over the other kinds of intelligence. People who showed their emotions were seen as weak persons. This period is completed. A concept is emerging for a few years, the one of emotional intelligence as factor of leader's success. Indeed, many researchers worked about emotional intelligence and its role on individual's behaviour. Effective, flexible, ethical? What competences must have a leader? What is emotional intelligence? What is the link with leadership? So many questions will be explained in this report. After an explanation about what emotional intelligence is and the importance of leadership in the workplace, the link between these two concepts will be studied. The last part of the report will focus on emotional intelligence and trainings.
[...] We can read in the article emotional intelligence and leadership of Roy Child that “today's workforce does not accept the autocratic style often adopted by leaders following historical models of leadership”. Employees need something else; leaders have to make efforts. This text explains that people's way of work has changed. They now have more options and choices”. This is due to the evolution of leaders' policy, that is to say more autonomy and democracy in the workplace. It remains to be seen whether leaders can improve their emotional intelligence. [...]
[...] George (2000) emotional intelligence includes 4 dimensions: Emotions' expression and evaluation ; Emotion's uses can help cognitive process understanding one's emotions; management of emotions. Emotional intelligence is opposed to Descartes rationalist intelligence, who worked about the development of intellectual abilities measured by the Intellectual Quotient (IQ). According to Goleman, EI is more important than IQ for effective performance in the workplace. Indeed, IQ seems to be relevant to determine what job can hold a person in a given field. This author adds that EI abilities, rather than IQ will better determine those who will be most capable in top positions”. [...]
[...] The text skill-intelligence deals with the fact that people appreciate manager's abilities to control their anger and impulses, to help them to withstand stressful situations. Moreover, emotional intelligence is useful in order to help leaders to calm tensions in the company. The fact to be friendly with the employees is useful in order to observe the rules which exist into the workforce. However, leaders have to be careful, and not to be too relaxed; they have to conserve their role. [...]
[...] We have just seen briefly what emotional intelligence is. We are going to study now leadership in the workplace before explaining the link between both. The organisation is made up of groups of people. An essential part of management is co-ordination the activities of groups and directing the efforts of their members towards the goals and objectives of the organisation. This involves the process of leadership and the choice of an appropriate form of behaviour. The manager must understand the nature of leadership and the factors that determine the effectiveness of the leadership process. [...]
[...] Emotional intelligence and leadership effectiveness What is really a good leader? Even if many works are made about this topic, there is still much uncertainty about “what is required to be an effective leader”. As we can read in the article entitled l'émotionnel peut il faire la différence entre les bons et mauvais leaders? From l'Expansion, a French magazine, leaders' behaviour has changed. Indeed, today leaders dare to show their feelings. They don't want to appear cold, distant anymore. They want to be seen like normal people. [...]
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