Causes of employee and customer dissatisfaction

Mickey D.

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Causes of employee and customer dissatisfaction

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Employee, customer dissatisfaction, HR department, public sector, job, employee satisfaction

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Abstract

Employee dissatisfaction in the HR department of the public sector is a matter of if employees within the HR department are happy with their jobs. It is through employee satisfaction survey that employee satisfaction can be measured. Such survey address such topics as workload, compensation, management perception, resources, team, and flexibility among others. The significance of such survey within the government sector is done with the essence of keeping employees within the HR sector happy as well as retaining them.

Employee dissatisfaction in the HR department of the public sector is a matter of if employees within the HR department are happy with their jobs
There are several reasons as to why employees might be unsatisfied in the HR department
HR employee dissatisfaction has effects on different areas of the organization stating with the organization itself
Internal customer dissatisfaction means that internal customers are not happy with their jobs or their effort to assist the organization conduct its business
The reasons of internal customers' dissatisfaction in an organization include the following
The effects of internal customers' dissatisfaction include the following
Customer dissatisfaction- external customer dissatisfaction is a situation when customers are not happy with the way they have been entertained by the organization
There are plenty of reasons as to why a customer could end up dissatisfied
The effects of external customers' dissatisfaction

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[...] If one is not calm and confident while interacting with a customer then they may be dissatisfied. Lack of response or lack of information- customers are annoyed when their mails or phone calls are not responded to hence get dissatisfied. They need their messages to be responded to or even to be called back and assured that they are being catered for or will be called back soon. If clients are not informed on what is happening, hey ay get dissatisfied waiting to be served (Thompson, 2011). [...]

[...] Top management- losing customers is perceived to be as a result of poor management hence the management might be changed. References Hitesh, B. (2015). Internal Customers : Achieving Customer Satisfaction. Retrieved from marketing91.com: http://www.marketing91.com/internal- customers/ MBA Lectures. (2011). Cause of Job Dissatisfactio. Retrieved from mba- lectures.com: http://mba-lectures.com/management/principles-of- management/1188/causes-of-job-dissatisfaction.html Rose, J. (2015). Key Reasons for Job Dissatisfaction and Poor Employee Performance. Retrieved from chron.com: http://smallbusiness.chron.com/key-reasons-job-dissatisfaction-poor- employee-performance-25846.html Susan, M. [...]

[...] Employee and Customer Satisfaction Student Name Institution Affiliation 1. Employee dissatisfaction in the HR department of the public sector is a matter of if employees within the HR department are happy with their jobs. It is through employee satisfaction survey that employee satisfaction can be measured. Such survey address such topics as workload, compensation, management perception, resources, team, and flexibility among others. The significance of such survey within the government sector is done with the essence of keeping employees within the HR sector happy as well as retaining them. [...]

[...] Lack of respect- outside vendors need to be treated with equal respect as the organization's employees. Both of them are internal customers. Lack of respect will bring about dissatisfaction. Lack of motivation- lack of internal customer benefits or even regular perks demotivates employees hence ending up dissatisfied. This leads to poor results since the internal customers are disgruntled. Lack of being proactive- lack of policies that assist internal customers when they are needy creates dissatisfaction. They need to be satisfied and helped. [...]

[...] Work pressure in the HR department could cause employee dissatisfaction. When the HR bosses mask the HR employees to finish many tasks within a stipulated time, it brings about work pressure on HR workers. The employees will develop some sort of aversion to the work (Rose, 2015). Employee educational background- where an employee lands on a job of distinct profession from his training then the employee will have to be dissatisfied with the work. This happens to be quite natural since the worker will not be able to match his/her preference for such job kind (MBA Lectures, 2011). [...]

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