Businesses' cultures define the group dynamics and personal interactions of an organization by setting rules that are verbal and nonverbal for all to follow. These organizations use an employee handbook, human resources and team meetings to reinforce the behaviors and expectations of a company. "Basically, organizational culture is the personality of the organization. Culture is comprised of the assumptions, values, norms and tangible signs (artifacts) of organization members and his or her behaviors. (Knoster, T., Villa, R.,Thousand J, 2000).
The following paragraphs lists observable aspects for five organizations which relate to culture. Saturn, T-Mobile, Shell Gas Station, Total System Services, and Personnel Administration Branch organizations, has three specific aspects which greatly influenced its organizational culture. The influences are the mission statement's role in supporting the culture, dress and language, and observable organization policies. Saturn of Columbus lives by the mission statement that was set forth by Saturn Corporation.
"Earn the loyalty of Saturn owners and grow our family by developing and marketing U.S. manufactured vehicles that are world leaders in quality, cost and customer enthusiasm through the integration of people, technology and business systems. (Saturn Corporation 2000). Saturn uses its vision; mission and brand promise for each customer and guest that enters our dealership. The departments post and use this everyday for returning guests. The company calls our customers "Saturn's extended family," and strives to make all customers feel like one big family.
[...] There are many observable organizational policies at Total System Services. Such as, the employee must follow the dress code, cars must have a parking permit tag if not than a ticket is issued to the employee. All employees must arrive to work on time. All employees must remain professional at all times. At the Personnel Administration Branch, (PAB), the mission statement is to provide quality service to all soldiers (U. S. Army, 2003), dependants and civilians. Personnel Administration Branch is to prepare soldiers for deployments, ensure entitlements are accurate, and update and inform soldiers of changes in the administrative department. [...]
[...] A framework for thinking about systems change. Retrieved electrically on August 23, 2007. http://www.nwlink.com Saturn Corporation (2000). Dealer Training & Resource Guide. Retrieved electrically on August 23, 2007. http://www.Saturnteam.com T-mobile History (2007). Employee Handbook. Retrieved electrically on August 23, 2007. http://www.tmobile.com Total Systems Service (2007). Employee Handbook. Retrieved electrically on August 23, 2007. http://wrightreports.ecnext.com U. S. Army (2003). Civilian Component. Retrieved electrically on August 23, 2007. http://www.army.mil/aps/2003/realizing/people/manning/civilian.html Shell Gas Station (2007).Royal Dutch/Shell Group of Companies Retrieved electrically on August 23, 2007. [...]
[...] (Saturn Corporation 2000). Saturn uses its vision; mission and brand promise for each customer and guest that enters our dealership. The departments post and use this everyday for returning guests. The company calls our customers “Saturn's extended family,” and strives to make all customers feel like one big family. Every employee at Saturn of Columbus is expected to dress casual which includes a Saturn logo shirt with pants or shorts and depending on the weather adjustments can be made. No exotic jewelry in the facial area except of ear rings, no visible body piercing is expectable. [...]
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