The word "quality" is increasingly used in companies, whether in the industrial, food or even in services sector. There are many concepts behind the notion of quality. The concept of quality has emerged following the emergence of plants. The craftsmanship was in decline and mass production became the norm of profitability.
Manufacturing defects appeared and suppliers gradually cut ties with customers. Our summary is intended to define the key terms and understand the objectives and methods of implementation of a quality approach by companies.
The term "quality assurance" is an important part of corporate strategy of quality improvement is the reduction of non-quality and improving work processes. In a business, improving quality requires careful thought and management and must involve all staff. We must define quality objectives that are achievable and accepted by all.
Quality Assurance is defined as planned and systematic activities that are implemented within the quality system and demonstrated as needed, to provide adequate confidence that an entity will fulfill requirements for quality. Quality Assurance is the planned arrangements, designed to give confidence in achieving the required quality.
Tags: quality assurance, concept of quality in a company
[...] Control of the customer / supplier relationship involves respect for quality, time . Conclusion Companies today can no longer ignore the concept of quality. This itself is an integral part of corporate strategy. It is important to distinguish two major trends: • An expanded partnership between economic actors. It is a global cooperation between the various economic agents to optimize the quality of a product. • Increasing concerns of financial piloting.The best is who has the lowest cost while maintaining a quality of excellence. [...]
[...] By cons, quality is imposed by the client when the market is competetive. It is the customer who imposes his choice so suppliers are obliged to respect the demands of customers. Commercial firms and community It is not enough to expose a quality policy, we must also respect its commitments. In compliance, we can distinguish two types of firms. First, the firm market (law office, retail, insurance . ) which is based on the spirit of competition. If it does not fulfill the commitments it has a degree, this is the model practiced in Japan. [...]
[...] External quality is customer satisfaction.The goal is to best satisfy the customer through its explicit or implicit expectations. We must retain the latter. This approach involves listening to the customer and anticipating his or her desires. The internal quality is improving the internal workings of the company.This is the internal organization of the company. The objective is to identify malfunctions in order to remedy or limit. Aspects of quality The quality is manifested through several criteria. This requires defining the quality of COPE. - Aesthetics. - The taste. [...]
[...] - The price / quality. - The relative strength / power. - Happiness. There are a multitude of criteria, yet these are the most common and most applied. The quality improvement is the reduction of non-quality and improvement of work processes. In a business, improving quality requires careful thought combining management and all staff. We must define quality objectives achievable and accepted by all. II) The construction quality Strategies: the encounter between logic and perspective Key: • Orange arrow: quality improvement process • Black arrows: Quality Assurance - Excellence - attribute value - ability of employment - compliance with specifications Companies are free to choose their strategies in terms of quality. [...]
[...] The emergence of quality The concept of quality has emerged following the emergence of plants. The craftsmanship was in decline and mass production became the norm of profitability. Production defects have appeared and suppliers have gradually cut ties with customers. The term quality assurance is an important part of corporate strategy. Definition of Quality Assurance "It's all planned and systematic activities are implemented within the quality system and demonstrated as needed to provide adequate confidence that an entity will fulfill requirements for quality. [...]
APA Style reference
For your bibliographyOnline reading
with our online readerContent validated
by our reading committee
