Request for proposal - Luxury Attitude in Hospitality

Extract

[...] The amounts provided above will be paid by transfer, within one month of receipt of the invoice, duties and taxes not included. 1.9. Contractual Terms and conditions The Service Provider will consider as strictly confidential, and not to disclose, any information, document, data or concept, of which he may be aware during the present contract. The Provider, however, shall not be held liable for any disclosure if the disclosed material was in the public domain at the time of disclosure, or if it became aware of it, or obtained from third parties by legitimate means. [...]

[...] This action can be managed internally or outsourced to a hotel consulting firm. 1.3. Background information Baggage handlers, grooms, hunters, porters are the employees of the hotel lobby. They all participate in welcoming customers. These positions only exist in luxury hotels and luxury hotels. In most establishments, they are confused and held by one and the same person. Employees in the lobby of luxury hotels are at the disposal of the customer to whom they render many services during his stay: baggage, shopping, taxi call, mail delivery. [...]

[...] Request for proposal - Luxury Attitude in Hospitality 1.1. Key sections of RFP 1. Why? Deal with the strong frequentation of luxury customers at our 4-star hotel Retain this segment of customers Meet their needs and expectations Improve the customer relationship between hotel staff and luxury customers Understand the different expectations of customers Adapt your behavior according to personalities Master the high-end welcome Being able to consider differences related to nationalities of the clientele A special welcome and attention to the customer. [...]

[...] The team of our trainers is made up of senior consultants who are experts in their respective fields: Savoir-être and Savoir-vivre, international protocols, art of gastronomy and service ("Food & Beverage"), excellence in accommodation ("Housekeeping"). Home luxury hotel training: Master the welcome in high-end establishments 5. When? 1 to 2 days according to the expectations of the company, the culture concerned and the profile of trainees. 2 days is recommended in training center or hotel premises. Before the high tourist seasons to be prepared for the mass arrival of tourists. Few months in advance to book the training with the number of trainees. 1.2. [...]

[...] Nature of project RFP which offer a solution to optimize the behavior and attitude of employees towards their high- end hotel clientele. Solution / proposal: Training of employees, impose rules of conduct, set up a follow-up of contacts between client and employee, Q&A for customers to evaluate the staff of the hotel. the manager must apply a well-managed management to encourage the motivation and commitment of staff to carry out their missions within the hotel. Goals Understand and admit differences between cultures To appropriate the communication codes of the concerned culture Go beyond stereotypical customers Master the misunderstandings of interculturality How? [...]