Accor is the European leader and global group in hotels and services. Accor operates in 140 countries with over 158,000 employees. With nearly 4,000 hotels worldwide, it has progressed from budget to luxury hotels.
Around the world, Accor offers tailored living to its clients. Travel activities, restaurants and casinos offer leisure and tourism prospects. In 2000, the Hotel Mercure, incorporated the slogan "Accor-Hotel" in its logo to strengthen the international profile of the group.
Accor is the umbrella brand associated with all media and communication tools of the trade mark (signs, posters, advertising). As a service company, it offers a multitude of services to its customers.
The company that is being described is a service company that offers a multitude of services to its customers. Their doctrine is: "Know the services of the hotel are better serving the customer."
The hotel offers several services such as accommodation, catering, banquet and conference facilities, fitness center and parking. The rooms are divided into 314 different categories. There is a brasserie and bar with catering, a banquet and other conference facilities. There is also a gym and sauna. Parking for more than a hundred locations is available to customers. The hotel is part of a company which achieved a turnover of 9,000,000 euros for 2004.
Tags: Accor Group, Hotel Mercure, Accor – Mercure, Hotel Royal Mercury Crown Brussels presentation and strategy
[...] Note that we have encountered some problems finding a place to analyze and we had to change hotels because of lack of cooperation from people I met. After several emails and phone calls we received approval from the Director General of the Mercure. Our first meeting was very warm 3.1 Actors observed: 3.1 .1Manager In our meetings with Mr. Lannoy, general manager of the hotel, we were greeted in the lobby of the hotel which allowed us to enter the atmosphere of the hotel. [...]
[...] He wishes to speak with his staff and he trusts relationship. Every day, Lannoy M performs a kind of round to greet employees and at the same time, monitor absence, even if everything is going well. In addition, Mr. Lannoy is a man who is passionate about his job, he is in the hotel for 2 years and has extensive experience at managing a hotel The head housekeeper 1. Could you describe your duties and your position exactly? 2. How do you control housekeepers, maids? 3. What motives you? [...]
[...] Mercure Royal Crown Brussels - presentation, values and control systems Table of contents 1. General description of the company 1.1 Presentation of the Mercure 1.2 Accor 1.3 Identity card of the hotel 1.4 Organization chart 2Culture and values of the hotel 3Visit a hotel: the reception 3.1 Actors observed 4Control systems of the company 4.1 External control 4.2 Internal control Company Description "Mercure Hotel" Presentation of the Mercure The Mercure Royal Crown Brussels is the trade name. The operating company is named Royal Crown Plaza hotel sa. [...]
[...] This is known as a control marker. The company promotes rewards as encouragement rather than repression, it may be a pay raise, travel checks . He wishes to assure good relations within his company and wants to keep abreast of how the company runs. His control is quite limited by the wishes and requirements of the Accor group, it therefore has no real freedom of action. Its role is to manage the operation of taking initiatives. Obviously within the company, most members have annual goals and personal. [...]
[...] There is a brewery and bar with catering, banqueting halls and conference rooms, a gym and sauna. Parking of more than one hundred locations is available to customers. The hotel is a limited company which has achieved a turnover of 9,000,000 euros for Organization chart The hotel consists of 136 staff members, which number includes the various department heads and staff assigned to all tasks for the company operating at full capacity. At the head of the hotel is one who has been appointed to manage the Mercure for 2 to 3 years, the Director General, Mr. [...]
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