US seaports: how to avoid congestion in the future?
Essay - 13 pages - Logistics
The continuous increase of port congestion in the San Pedro Bay is pushing every day more importers to relocate the port of entry of their goods. However, both ports of Long Beach and Los Angeles provide facilities and service that can not be found in any port. This reports first aims to present...
Total Productive Maintenance
Case study - 9 pages - Logistics
Total Productive Maintenance (TPM) manufactures activities that are productive and implemented by everyone in the organization. The main focus of TPM is to maximize the overall equipment effectiveness of the asset which is utilized to produce the goods and services. TPM focus on establishing...
SERVQUAL: A tool to measure service quality
Thesis - 7 pages - Logistics
SERVQUAL consists of a model developed by Parasuraman, Zeithaml and Berry (1986) which helps measure service quality through a series of steps. It concentrates on the notion of perceived quality. “Perceived quality refers to a consumer's judgment about a product's overall excellence”...
