An airport terminal building provides all major passenger services, such as ticket sales, passenger check-in, baggage handling, and security. Inside the terminal, airline employees make flight reservations for travelers, issue seat assignments and coordinate aircraft boarding. All these services provided by an airport demand quality work that has to be done correctly and at the right time. Our study will deal with luggage flow in airports, look into the difficulties that airports face concerning luggage flow and the different ways to handle them. After answering these two questions we will see some examples over the world with regard to the best performing airports, and we will study how the cultural aspects can influence luggage delivery service.
[...] In the USA, luggage processes are handled by airline companies, whereas in many foreign airports it is the responsibility of the airports, this causes problems as to determine who has to pay for the RFID labels. A barrier to the adoption of the RFID labels technology is that bar codes systems are well established and work, especially in Europe. Convincing everybody that the change is necessary is hard, as it brings management issues and extra costs. Some airports start with an experimental use for a mid-term period, to test the system. [...]
[...] On the way to the plane's porter there are a lot of tapes to transport them with 45 springs where the luggage is unloaded and pushed in the plane. There is a system which tracks baggages and works in the following way: At the entry of the classification line, there is, at the top of this material an ATR high speed lector. When suitcases pass the entry, their passage is followed by a system of optical tracking with photoelectric cells or codifiers. [...]
[...] The personel in the airports can order to search a person or his luggage in order to look for dangerous material, drugs, guns . Objects considered like weapons are forbidden as they are a danger for the the flight security (products such as lighters, nail clippers, inflammable or explosive materials After the 11 September's terrorist attack, the European Council and Parliament took measures to increase the safety in the airport zones. These measures don't only affect passengers but also employees. [...]
[...] Investing in these new technologies will reduce costs per luggage in airports Delays and losses Delays are considered as abnormal and non acceptable by passengers. Getting a luggage at the right place and at the right time demands a series of complex actions since airports deal with thousands of luggages everyday. Any problems in one of the tasks can end in a big delay regarding luggage delivery or loss. Furthermore this issue is more than just a quality service for customer, it is also a cost issue that is internal to the company: if an aircraft has to wait to land while luggage is loaded or transferred it might miss its slot, it will have to wait until another slot becomes available. [...]
[...] Following this consultation, KLM invested in new technologies to improve efficiency and rapidity of luggage circulation, to allow a screening of 100% of the luggage and reinforce cooperation between actors of the luggage chain process. At the end of 2002, a new department was created, its main objective was to make of this, a reality. The department launched a new way to manage teams, introduced by a new strategic vision, mission and organisation which had to be accepted by all actors of the luggage chain Vienna Intrenational airport: Vanderland Industries in charge of luggage flows Vienna International Airport has managed over the last years, not only to keep, but also to extend its major role as a hinge for the European East- West air traffic (Vienna International Airport is the 39th biggest airport in the world). [...]
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