They build work environment for mid-sized companies for implementing the ERP and CRM solutions. They take over complexity of implementation and management providing them implementation process with defined service levels. Training is the most important job of HR development. No organization can get candidate who matches the job and organizational requirements 100%. Hence training is the important to develop the employee and make him suitable to the job.
Employee efficiency productivity and development, to a greater extent, depend on training. Organizational objectives like viability, stability and growth can also be achieved through training. It is important, as it constitutes significant part of management control. Hence, the study has been undertaken to evaluate training programs in IT services firm.
Training is defined as learning that is provided in order to improve performance on the present job .
A persons performance is improved by showing her how to master a new or established technology. The technology may be a piece of heavy machinery, a computer, a procedure for creating a product, or a method of providing a service.
The last part of the sentence states that training is provided for the present job. This includes training new personnel to perform this job, introducing a new technology, or bringing an employee up to standards. According to Edwin B. Flippo "Training is the act of increasing the knowledge and skills of an employee for doing a particular job".
[...] It is also given to familiarize a new entrant with the job Supervisory training: Supervisors are trained for technical skills, leadership qualities, for handling machines and men Technical training This type of training Programs helps in inducting new entrants to the operational requirements of the unit and in improving the skills of existing employees for promotions etc Management Development: This type of training is for managers. These training Programs emphasize attitude and values, conceptual knowledge, analytical abilities and decision - making skills. [...]
[...] 96% of the respondents agreed that training Programs have increased a lot of self-confidence in them. This leads to increase in efficiency of employees in performing their job. 88% of the respondents agreed that the existing Programs have created an interest for individual learning by helping them to become aware of their strong and weak points. 90% of the respondents agreed that they feel more inspired to perform their job during the training Programs. It proves that employees are motivated by the training Programs. [...]
[...] Companies also can use qualitative data such as work habits, attitudes, development, adaptability, and initiative to evaluate training programs. Most companies, however, prefer to place more weight on the quantitative data previously outlined. Furthermore, according to Phillips, companies tend to evaluate Training Program programs on four levels: behavior, learning, reaction, and results. Businesses examine employee behavior after training programs in order to determine if the programs helped employees adjust to their environment; also, companies can obtain evidence on employee behavior via observation and interviews. [...]
[...] 96% of the respondents agreed that training programs have increased a lot of self-confidence in them. This leads to increase in efficiency of employees in performing their job. 88% of the respondents agreed that the existing programs have created an interest for individual learning by helping them to become aware of their strong and weak points. 90% of the respondents agreed that they feel more inspired to perform their job during the training programs. It proves that employees are motivated by the training programs. [...]
[...] NEED FOR THE STUDY The management of IT SERVICES FIRM Conducts various training programs (on the job & off the- job) periodically for all levels of employees in their organization like conferences, role plays, job instruction training, apprenticeship training etc. based on the need. In this connection, the management wanted to know the effectiveness of these training programs and how far these programs are achieving the overall objective of the organization. So, present research is undertaken to study the effectiveness of training programs in IT SERVICES FIRM. [...]
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