Understanding the problems faced by various departments in a hotel

Shaharu B.

Order the writing of a tailor-made Business strategy Term papers

Free quote online

Thesis Format .doc

Understanding the problems faced by various departments in a hotel

Download

Read an extract

Reader
Abstract
Contents
Extract

Abstract

Tourism is one of the world's most important activities, involving millions of people, vast sum of money and generating employment in developing and industrialized countries. Tourism has become the 'World's first largest industry in recent years. It has the highest growth rate in comparison to other major industries. "TOUR" is a Hebrew word derived from "TORAH" which means learning, studying and researching. The dictionary meaning of "TOUR" is that it is a journey at which one returns to the starting point, a circular trip for business purposes, pleasure, education or other purposes.

Tourism denotes the temporary short term moments of the people to destinations outside the place where they normally live and work and the activities during their stay at these destinations. The destination may be within the national boundary of the visitors or outside that results in Domestic Tourism or Foreign Tourism.

Tourism
History
Importance of tourism
Economic effects
Hotel industry
1. Definition
2. Importance of the hotel industry
3. Hotel industry and tourism
Front office
1. Sections of front office department
2. Front office cashier
3. Bell desk
4. Hierarchy
5. Forms and formats (front office)
Food and beverage production
1. Main kitchen
2. Continental kitchen
3. Bakery
4. Butchery department
5. Kitchen stewarding
6. Forms and formats used in the kitchen
Food and beverage service
1. Flow of activity of room service
2. Flow of activity in the restaurant
Inventory taking and beverage control
Forms and formats used in F and B service department
Rrelationship between f & b service and others departments
House keeping
1. Introduction
2. Sections of house keeping
3. Linen room
4. Uniforms room
5. Pest control
6. Duties performed by the executive house keeper
7. Relationship between house keeping and other departments
Personnel and training
1. Primary responsibilities of the department
2. Register maintained
3. Management information system
4. Training department functions
Accounts and finance
1. Accounts
2. Finance
3. Mangement information system
Sales and marketing
1. System and procedure
2. Receiving
Stores
Engineering and maintenance
1. Functions of the engineering department
Security department
Problems and solutions

Get this table of contents for free after login.

Extract

[...] Inventory linen (every month inventory is done) PERSONNEL AND TRAINING A personnel department is a must in the industry. It is an integral part of an industry. This department is responsible for recruitment and the retirement of the staff and assistance to both employees and matters affecting employment. The human relation is the main responsibility of the personnel department. The most important function is controlling and directing labor force. The main objectives of this department are: 1. To give meaning and purpose to the job of every employee To maintain a high level of motivation and morale To ensure that employees are well qualified and trained To minimize absenteeism, turnover and on the job accidents. [...]

[...] HOTEL INDUSTRY DEFINITION: “Hotel" or "Inn" is defined by British law as place where a traveler can receive food and shelter, provided he is in position for it and is in a fit condition to be received". Hence, a hotel must provide food and beverage and lodging to the travelers on payment and has the right to refuse if the traveler is behaves disorderly, and unkempt or is not position to pay for the services. Hotels may be generally defined as places that provide overnight, furnished and serviced accommodation in return for payment. [...]

[...] The Food and Beverage Service department works in hand with the Food and Beverage Production to provide a complete meal experience to the guest. For accomplishing this there are several food and beverage service outlets given below. ROOM SERVICE: Room service is a sub department of the food and beverage department, functioning round the clock and catering the food and beverage requirements of the guest staying in the rooms. It caters to the guests and is one of the most important departments in the hotel and contributes a large amount to its total revenue. [...]

[...] He initiates the clearance after half an hour or does as per the instructions given by the guest after clearance he enters the time of clearance in his card. Service Standard: The hotel has kept the service standard to provide a quick and efficient service to the guest for e.g. tea, coffee etc. If these standards are not maintained it is given as a item complementary to the guest. FLOW OF ACTIVITY OF ROOM SERVICE: 1. Order taker receives the order Informs captain who makes a KOT on the computer Captain gives the order to the steward Steward gives a copy to the kitchen The cashier prepares the bill Steward picks up the food from the kitchen and collects bills from the cashier Captain signed bills are returned to the cashier. [...]

[...] note I ENGINEERING AND MAINTENANCE This department is separate from all the departments, the main sections in the department include carpentry, plumbing, electrical, air conditioning, refrigerators etc., and most of the work performed by the engineering departments are of electrical nature. As there are many computers being used in the various departments, there are one or two experts in computer software and hardware to some extent. The engineering department does some minor masonry work but it is usually contracted out for most of the purposes. [...]

doc