Operating a hotel efficiently

Shaharu B.

Order the writing of a tailor-made Business strategy Term papers

Free quote online

Thesis Format .doc

Operating a hotel efficiently

Download

Read an extract

Reader
Abstract
Contents
Extract

Abstract

The hotel industry is perhaps, one of the oldest commercial endeavors of the world. The first inns date back to the first century B.C., The inns of the biblical time offered a little more than a cot or bench at the corner of a room or a table. Most such establishments were no more than private residences that offered temporary lodges to strangers. Guest stayed in large commercial rooms where sanitation and privacy was almost non-existent. These conditions prevailed for several hundred years until the Industrial Revolution in England brought about programs in the business of inn keeping; the development of railways and steam ships made traveling more prominent. As for England, in the early years, public houses were normally called as inns and taverns. The name inns were reserved to finer establishments catering to the nobility and clergy. The houses frequented by common man were known as taverns. In France a similar distinction was made with the finer establishments known as hotelleries and the less pretentious houses called cabarets.

The real growth of the modern hotel industry took place in the U.S.A. beginning with the opening of City Hotel in New York in 1794. The City Hotel inspired the construction of other hotels. This eventually led to great competition between cities and resulted in franchise hotels building activity; this period also saw the beginning of chain hotels under the guidance of E.M. STANLEY. The depression in 1930 had a disastrous effect on the hotel industry. It was felt that the hotel industry would never recover, but the outbreak of World War 2 brought a tremendous upsurge. The prosperity continued through the war years into the fifties, when two new concepts emerged.

Introduction to hotel industry
1. Definition
2. Origin
3. Role of hotels in tourism
Types of hotels
Hotel categories
Star catagories
1. 1 star hotels
2. 2 star hotels
3. 3 star hotels
4. 4 star hotels
5. 5 star hotels
The front office
1. Introduction
2. Functions of the front office
3. Procedure for handling a reservation
4. Cancellation / revision of reservations
5. Forms and registers used
6. Duties at the reception
7. Guest arrival and departure
The telephone department
1. Registers used in the department
2. Job profile
House keeping
1. Objectives of housekeeping department
2. Essential attributes of the staff
3. Housekeeping hierarchy
4. Rooms and floors
5. Bathroom cleaning: Basic principle
6. Special services offered by the department
7. Forms, registers and slips maintained
8. Keys used in housekeeping
9. Sizes of linen used
10. Stock taking
11. Equipment used in housekeeping
Planning trends
1. Inconvenience and annoyance to guests and staff
Food and beverage service
1. Food and beverage service hierarchy
2. Food and beverage service
3. Banquet and conference room
4. Operation
5. Forms and formats used
Food and beverage production
1. Introduction
2. Duties and responsibilities
3. Kitchen staff
4. Different operational section of kitchen
5. Kitchen planning
6. Kitchen equipment and maintenance
Allied departments
1. Sales and marketing
2. Accounting and finance
3. Purchase and stores
4. Engineering and maintenance
5. Personnel department
6. Health and safety
7. Security
Problems and solutions
Conclusion

Get this table of contents for free after login.

Extract

[...] General Master Key: It is the key, which can open all the rooms in a hotel but cannot open double locked room. Grand Master Key: This is a key, which can open all the rooms. It can also double lock them and can also open the double locked rooms. SIZES OF LINEN USED IN HOUSEKEEPING Health Club Towel 56 x 72 c.m. Bath Towel 75 x 150 c.m. Face Towel 10 x 10 c.m. Hand Towel 18 x 36 c.m. [...]

[...] Since hotel rooms are highly perishable items, they have to be sold to maximize profits hence it is absolutely necessary to have a strong market presence backed by an effective sales team. The main objective of the sales and marketing department is to promote and develop the business and to create a bigger share of the market for their respective hotel. Hotels usually have a sales manger along with a team of sales executives. Marketing should be done to promote the brand equity of the organization being a service-oriented industry. [...]

[...] It is the responsibility of the chief engineer to see that all the above sectors in the hotel are operating satisfactorily as all this has a direct impact on the guests. A faulty lift, a fused light or defunct air conditioning could disappoint a guest. Duties of the department: The main task of the department is to ensure reliability and safety of machines at minimum cost. That includes the term maintenance and it means maintaining the entire hotel premises. Preventive Maintenance: Breakdowns and faults can be minimized if regular preventive measures are adopted like cleaning, oiling, greasing. [...]

[...] At the start of the shift the bar man sets up the bar counter and the table and does a check of liquor supply, supply of tools/juices and garnishes. He also fills the ice and check the bar counter set up During the shift barman prepare drinks, also making KOT, simultaneously wiping and washing glasses when needed, filling bowls with snacks and serving when needed again At the end of the shift the bar man makes the sales summary, replaces half empty bottles in cupboard, make out fresh requisition for hard and soft drinks in the refrigerator at the bar counter and starts and counting of linen napkin etc. [...]

[...] Adequate supply of postage is stored here Daily Newspaper: The bellboys distribute Newspapers in each of the rooms Security: The Lobby staffs have to tackle unruly guests at times to maintain security in the hotel lobby Paging: Paging is done by writing the name of the guest on a board attached to a pole held high with bells, which the bellboy takes around the hotel. The guest who is required can contact the lobby to find out the message left. [...]

doc