Determinants of the maintenance of ISO 9000 certification in Thailand: An empirical study

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[...] Table Logistic Regression of the Maintenance of Certification for Public and Private Organizations Public Independent variables Government Promotion Scheme for ISO 9000 - Not obtain the government promotion - Obtain the government promotion reference group Enforced Rules and Regulation for ISO 9000 - No enforcement from the regulation - Enforcement from the regulation reference group Organization size - Small ( 50 workers) - Medium (51-200 workers) - Large 200 workers) reference group Industry - Manufacturing industry - Service industry reference group Personnel experiences - equal or less than10 years - more than 10 years reference group Duration in acquiring process - equal or less than 12 months - more than 12 months reference group Expenses - equal or less than 361,820 baht - more than 361,820 baht (reference group) Perception of quality Management improvement - decline or no improvement - Improvement reference group Constant Percent correctly classify Log Likelihood Model Chi-square Negelkerke R square N = p = p Summary and Conclusions The ISO 9000 quality management system was first announced in Thailand in the year 1993. [...]

[...] Independent variables or determinants consist of nine variables, they are Government Promotion Scheme for ISO 9000, Enforced Rules and Regulation for ISO 9000, Organization type, Industry, Organization size, Personnel experiences in quality management, Duration and Expenses incurred in the certification process, and Perception of Quality Management Table Dependent and Independent Variables and Their Measurements Dependent Variable Maintenance of Certification Independent Variables Government Policy in Quality Management 1. Government Promotion Scheme for ISO 9000 Scale Nominal Scale Nominal Measurement Dummy Variable 0 = Terminate certification 1 = Maintain certification Measurement 2 groups 1 = Not obtain the government promotion 2 = Obtain the government promotion 2 groups 1 = No enforcement from the regulation 2 = Enforcement from the regulation 2 groups 1 = Public Sector 2 = Private Sector 2 groups 1 = Manufacturing industry 2 = Service industry 3 groups 1 = Small size (equal or less than 50 workers) 2 = Medium size (between 51 to 200 workers) 3 = Large size (more than 200 workers) 2 groups 1 = Equal or less than 10 years experience 2 = More than 10 years experience 2 groups 1 = Equal or less than 12 months 2 = More than 12 months 2 groups 1 = Equal or less than 361,820 baht 2 = More than 361,820 baht 2 groups 1 = Declination or no improvement 2 = Improvement 2. [...]

[...] There was not a causal effect of ISO 9000 on operational and environmental performance, more specifically, while a cross-industry analysis suggest that certification decrease operational performance and increase environmental performance, this effect disappears in a within-industry analysis and in a cross-industry analysis there were evidence that non-certified facilities tend to decrease their operational performance and improve their environment performance with an increase in exposure to ISO 9000 practice (this holds with the exception of the effect of exposure in the supply chain), but these effects also disappear in a within-industry analysis (Terlaak,n.d.). [...]

[...] 31-40, (2003) Corbett, Charles Mates-Sancho, Maria and Kirsch, David A.; The Financial Impact of ISO 9000 Certification in the US: An Empirical Analysis, (2004) Daft, Richard Organization Theory and Design, seventh edition, South - Western College Publishing, a division of Thomson Learning, (2001) Dick, Gavin P.M; ISO 9000 certifications: Reality or myth? The TQM Magazine, Vol.12 No.6, (2000) 9 Dissanayaka, S.M, Kumaraswamy, T.W and Marosszeky, Evaluation outcomes from ISO 9000–certified quality systems of Hong Kong constructors, Department of Civil Engineering, The University of New South Wales, (2001) Foster, S. [...]

[...] Secondly, in term of industry classification, despite its insignificant determinant on the maintenance of certification, result shown in Table 3 reports that manufacturing organizations are less likely to continue the ISO 9000 certification than service organizations. Although the ISO 9000 have permeated into all industrial sectors in Thailand, the finding from present study seems to suggest that the certificate maintenance rates among industries are quite different. This may be because some industries, including services, are more competitive than others. More importantly, service industry by its nature is more intensive customer-focus than those in manufacturing sector. [...]