Business Process Outsourcing (BPO) is generally categorized as being transactional, niche, or comprehensive. Transactions are generally sub-processes such as account payables, account receivables, journal, general, ledger, order processing, medical transcription, etc. Niche support moves up to support a complete business process by specialized business services providers such as accounting, human resources, etc. Comprehensive usually thoroughly covers multiple business processes by one of the large Business Services Providers (BSPs).
Rather than having a contract for the support of an entire business process (or multiple processes) over a contractual period of time, each BPO transaction can be a stand-alone entity. When a process is broken down into its component parts, each transaction (sub-process) becomes much simpler and can be focused on by the appropriate people without the overhead of normal business process outsourcing to a single provider. So where does support come from at the transactional level? It comes from the many small and medium sized businesses and the myriad of unemployed individual business professionals and skilled workers which have been released due to corporate downsizing. Certainly more people are involved, but at this level they can be the right people for die right job.
[...] When a process is broken down into its component parts, each transaction (sub-process) becomes much simpler and can be focused on by the appropriate people without the overhead of normal business process outsourcing to a single provider. So where does support come from at the transactional level? It comes from the many small and medium sized businesses and the myriad of unemployed individual business professionals and skilled workers which have been released due to corporate downsizing. Certainly more people are involved, but at this level they can be the right people for die right job. [...]
[...] Off shore outsourcing has been in use for decades. In the course of these years there has been a tremendous impact on the various economies including the countries providing outsourcing services & the countries outsourcing the work. This lead to the rise of following myths which is a mixture of opinions of the various economist & business men. Offshore outsourcing causes job losses? Not so, say the statistics. It is true, American jobs are going abroad. Gartner predicted at its ITxpo in Barcelona, Spain last March that up to 25 percent of traditional IT jobs in developed countries would be situated in emerging markets by 2010. [...]
[...] developed while working at call centers communication abilities, process orientation, domain knowledge etc.) are highly desirable cutting across industries in India and overseas. Most employees treat call centers On the contrary, most employees are and BPOs as a short term career building a long term career in the option, good for earning a quick industry. In fact, BPOs are buck but not for building a long attracting the best talent from term career. other industries that are not able to offer similar compensation and career growth option. TERMINOLOGY OF BUSINESS PROCESS OUTSOURCING 1. [...]
[...] With the uncertainty of today's business climate, facility managers are reluctant to discuss an outsourcing possibility until the certainty of the benefits is conclusive. At that time, the concept of out-tasking seems to make the explanation easier and is restrictive enough to help employees understand the overall and final effects of out-tasking. The following quote summarizes this concept: "As the facility management industry evolved and the need to explain the overall effect of this concept on potential customers emerged, the term outsourcing was coined to narrow down the functions to be outsourced to an outsource provider. [...]
[...] Supply-Side Trends: Increasing Supplier Sophistication: Offshore outsourcing deals will become more transformational and will require a greater deal of involvement with a customer's business strategy. Vendor focus will shift from business process aspects such as skills and costs, to more domain knowledge, transition challenges, change management, HR issues and governance. Margin Pressure: The increase in competition, both locally and from global vendors, will continue to chip away at the margins of domestic vendors particularly in the more developed offshore markets. [...]
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