Within the framework of the course "Organizing a Global Company" we are invited to realize a group work composed of two parts. The objective of the first part is to try to analyze and to understand the organizational structure of an international company better, taking into account the specific environment of the company, its strengths and weaknesses and also improve its performances through the process of the "learning organization". A second objective of this part is to analyze the HR approaches of an international company applying the different tools provided and the support of the lectures. The aim of this first part is to try to detect the problems and try to give recommendations and propose solutions. The objectives of the second part are to analyze in depth a case of split salary system, to explain the general findings, and to try to make some recommendations for the future. In order to fulfil this mission, we have chosen a Belgian subsidiary of the well-known international company, Caterpillar Belgium. More precisely, we are going to analyse a Belgian exclusive dealership company, Bergerat Monnoyeur Belgium, an initially French company specialized in the retail of Caterpillar's products directly to the "consumers". We will first give a general overview of the company focusing on the human resources management. Then, we will focus on the heart of the problematic, which is dealing with the integration and the adaptation of the myths and the corporate culture of the American monster by the Belgian subsidiary. And finally, we will end this work with a conclusion, in which we include our advices and recommendations.
[...] Caterpillar University offers courses on topics such as: Process Improvement Personal Effectiveness Leadership Skills 6 Sigma Methodology Coaching & Mentoring Skills Team Building IT Certification - Caterpillar Tuition Assistance Plan: for employees that wish to supplement the continual learning opportunities offered within their business unit or prepare for a future position within the company, the Caterpillar Tuition Assistance Plan (CTAP) provides reimbursement for courses taken from an accredited college or university. - Development Programs: Caterpillar is seeking talented and motivated employees on a continual basis. [...]
[...] ) In general, rites are practices which derive from shared values: recruitment, training, work meeting, personnel assessment As a global company, Caterpillar seeks to become actively involved in all of the communities where they work and live. They encourage their employees to become engaged in their communities as well, supporting organizations throughout the United States and the world. Organizations such as the Caterpillar Foundation, the United Way and the Matching Gifts Program provide great volunteer opportunities for employees and help solve local problems by contributing to their communities' welfare and prosperity[6]. [...]
[...] Summary To summarize this part and to have a better understanding of the similarities and differences between the Belgian and the American organization, here is a conclusion table: o Values and beliefs: US organization Common Belgian organization Code of conduct Code of conduct Familiar culture (The four Pillars) Caterpillar mind o Rites: US organization Common Belgian organization Engagement of the Medal of the “best Saint Eloi, Saint employees dexterous” Nicolas Programs providing Medal for “length of Yearly personnel opportunities for service meeting (Cat foundation, United Training with books and factory Way, Matching Gifts DVD program) Educational assistance Caterpillar University Caterpillar Tuition Assistance Plan Development programs (students, career) o Symbols & Myths: US organization Common Belgian organization Mythical engines “Yellow touch”, “yellow No specific symbol and Mythical yellow blood” myth machines Logo, trucks, vans Antique Caterpillar Machinery Owners Club Logo Yellow colour Caterpillar University e. [...]
[...] In Caterpillar Belgium, the carriers are very long thanks to the fact that the company offers a good working environment. The employees enjoy the financial comfort as well as the relational on they meet by working for Caterpillar. Indeed, according to our contact person, Mister Verbeek, the comfort situation allows a very weak “voluntary turnover rate”. In his two years carrier at Caterpillar, he has only registered 2 leaves without caterpillar's implication and 3 voluntary leaves due to a better carrier opportunity: opening their own business like a garage (personnel dream of every mechanical). [...]
[...] The company BM Belgium combines the power of a large network specialized in the Caterpillar equipments and materials, and the customized keep track of the customers. The most important activities of BM Belgium are the sale department and the after sales service with more or less 200 persons workmen). For the second one, about 60 small trucks with technicians travel the country to provide maintenance and reparation service. Caterpillar is the company providing the best after sale service in terms of quality and efficiency; it explains the higher cost of the maintenance service and also the bigger size of the team in charge of the job. [...]
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