ISO Standards and Excellence : Why should an organization analyze quality and excellence?

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[...] What processes could an organization put in place to ensure customer focus? Top management shall ensure that the customer focus is maintained by introducing a quality policy which is meant to ensure that there is appropriate to the purpose of the organization, the organization is reviewed for continuing suitability, includes a commitment to comply with the requirements and continually improve the effectiveness of the system of management that is quality, Is communicated and understood within the organization, and provide a framework for establishing and reviewing quality objectives How could an organization measure customer focus? [...]

[...] A quality policy is communicated and understood within the organization is appropriate to the purpose of the organization, improves the effectiveness of the system of management that is quality, includes a commitment to comply with the requirements and continually, provides a framework for establishing and reviewing quality objectives and is reviewed for continuing suitability How does an organization plan a quality policy? Who is involved in developing a quality policy? The following are considered: setting quality objectives (what do we hope to accomplish?), Specifying the resources necessary to operate and support the processes (What resources will be required?) and specifying the necessary processes (how are we going to do it?). This is done by the management as well as the other stakeholders in the organization. According to ISO 9000 management responsibility whom has the authority? [...]

[...] What is maintenance of a service/product? Maintenance is the process of returning to its normal performance when a process's performance deteriorates and is then restored to its historic performance level, no improvement has occurred in the process's capability. What is the difference between improvement and maintenance in a service/product? Improvement takes the process to a new, higher level of performance, or renders the process more reliable, more consistent, or less likely to permit operator induced errors while maintenance is the process of returning to its normal performance when a process's performance deteriorates and is then restored to its historic performance level, no improvement has occurred in the process's capability. [...]

[...] How could data be analyzed? The tools that can be used include the cause and effect diagrams, Pareto Charts, Histograms, Check sheets, Run charts and control Charts (SPC) and the scatter diagrams The Quality tools should be able to demonstrate: the organization is collecting and analyzing appropriate data to demonstrate if the QMS is suitable and effective, is the data collected showing continual improvement?, is the data monitoring and measuring data from many sources Other elements assessed include: does the data analysis provide information relating to customer satisfaction? [...]

[...] What is the difference between world practice and best practice? The world class is where the world class organizations believe that good enough is never good enough while best practice they constantly seek to raise the performance and quality bars for their organizations and products or services. Which is best for an organization? Why? Management and organizational commitment is best for an organization because the leadership, commitment and the active involvement of the top management are essential for developing and maintaining an effective and efficient system of management that may be considered as quality. [...]