IT benefits, e-supply chain coordination, Information technology, customers' services, customers' satisfaction
Information technology (IT) has enhanced Improvement of the customers' services. Fast services to the customers get enhanced resulting to customers' satisfactions leading to more sales thus high profit. IT reduces the time cycle right from the acquisition of the inventories to the distribution of the products and information. The customers take little time to understand what the company is able to provide, who to contact, how to place a purchasing order and how the products will reach them in time. The company chooses the most appropriate distribution chain to each particular customer depending on her or his abilities, locations and preferences.
[...] (2013): Optimizing and Assessing Information Technology. Cambridge University Press: Ashton, D., Davies, B., Felstead, A. &Green, F. (2009): Work skills in Britain. Centre for Skills, Knowledge and Organizational Performance (SKOPE), Oxford; Warwick Universities. Bynum, Terrell Ward (2010): Norbert Wiener and the Rise of Information Ethics: Information Technology and Moral Philosophy. Ambridge University Press; Butler, k. & Jeremy G. (2012) A History of Information Technology and Systems, University of Arizona; London Briant, J.(2010).Making Sense of the e-supply chain.Machine Design, 72(19), 62–67. Chaffey, D. [...]
[...] This can be achieved through partnership in the integrated supply chain. This way, the business will be in a position to achieve its goal since it will stand at a competitive advantage positions. Through partnerships, businesses will manage to integrate and interlink so many firms, suppliers, customers and other relevant and important members. As a result, quality flow of information will be enhanced as well as the healthy relationships, appropriate data flow process, well-paying activities and functions of the business (Butler& Jeremy 2012pg 65):. [...]
[...] & Betts, B. (2013): Adapt or Die: Transforming Your Supply Chain into an AdaptiveBusiness Network . New Jersey. Britain Johnson, M.E. & Whang, S. (2012). E-business and supply chain management: an overview and Framework.Production and Operations Management, pp. 413-423 Proctor, K. Scott (2011), Optimizing and Assessing Information Technology: University of Arizona; London Simchi-Levi, D., Kamisky, P. & Simchi-Levi, E., (2010). Designing and Managing the Supply Chain. [...]
[...] As a result, the business improves their e-supply solutions and practices. For example ,Global courier companies have benefited a lot for using System integration that has enable them improve the efficiency in handling data and information transacted. Also ERP system has enhanced a clear visibility of the potential customers' preferences to the manufacturing operations. WhyIT has benefited the business in their e-supply chain coordination IT has really benefited the business in their e-supply chain coordination so as to help in enhancing information visibility of the market demands to help the business embrace the appropriate strategies and supply chain systems in their organization. [...]
[...] (2012). E-business and E-C management. England: Prentice-Hall. Coyle, J., Edward, J., Bardi, C. & John, L. (2015): The Management of Business Logistics. 6th ed. St. Paul, MN: West Publishing Company;Uk Grieger, M. (2014): An empirical study of business processes across Internet-based electronic Marketplaces a supply chain management perspective.Business Process Management Journal,10(1), pp. 80-100 Heinrich, C. [...]
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