It's important for people to understand the importance of how people for perceptions and attributions. It's even more important when you're in a job such as the company run by Joe Salatino when it's imperative that they're able to adapt and comprehend what's going on in their clients' lives in order to increase their sales. This and other commission based employees have to know how to relate to their customers because it could be that friendliness that is the difference between a paycheck and not getting anything.
As a customer service representative with some experience in sales where we get a bonus for every customer we upgrade I know a bit about how rewards and perceptions play a role in business. My job is not as high pressure as Great Northern American as my pay isn't all based upon commission but I try to read a customer from the beginning. If they're not sure what they want I'll push them towards a certain type of phone based upon their needs and also what's best for the company and lastly me.
[...] In About. Retrieved 04/29/12, from http://psychology.about.com/od/theoriesofpersonality/a/self_efficacy.htm. Amy Kathleen Sanders. (01/29/2012). Reinforcement Theory. In Psych 484. Retrieved 04/29/12, from https://wikispaces.psu.edu/display/PSYCH484/3.+Reinforcement+Theory. Caroline Keddy. (03/20/2012). Redefining Business Networks. [...]
[...] Nobody can succeed in a job where they only learn from books, and nobody can go out into a job and just learn by watching other people. It's a combination of these two things that makes people successful in the jobs that they're in. According to Albert Bandura, who is the founder of the social cognitive theory self-efficacy is “the belief in one's capabilities to organize and execute the courses of action required to manage prospective situations”. (What Is Self Efficacy). To properly hire the proper people Joe Salatino has to take a good look at his own and others self efficacy. [...]
[...] Joe Salatino It's important for people to understand the importance of how people for perceptions and attributions. It's even more important when you're in a job such as the company run by Joe Salatino when it's imperative that they're able to adapt and comprehend what's going on in their clients' lives in order to increase their sales. This and other commission based employees have to know how to relate to their customers because it could be that friendliness that is the difference between a paycheck and not getting anything. [...]
[...] The new sales people need to learn through a combination of live model and verbal instruction. I'm sure there's an initiation process whereas they're in some sort of classroom setting where they learn instructions on how to do their job. But if they want to succeed they also need to learn from observing, seeing someone who has succeeded in this position and learn the “tricks of the trade” to themselves be more likely to succeed down the road. This is a lot the same way I learned my position at Verizon Wireless. [...]
[...] These sales employees that know their customer and are willing to learn and be team players are most likely to be successful as they have a solid base from which to learn on and also are more likely to keep the company happy with high sales and also lending their knowledge to the new employees. These employees also tend to have high self efficacy which leads to them knowing what they're doing and they face the challenges head on and enjoy the rewards that come from it. Kendra Cherry. (04/07/09). What Is Self Efficacy. [...]
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