According to Homburg (2008, p. 91) noted that in the perspective of the e-Government, there are a number of customers that cab be noted. First, the citizens refer to the voters and the taxpayers that are found in the state, the locality or the country. The citizens usually expect some services from the government and they are of the view that the government needs to offer some services to them. The patients are always in need of medical care from the institutions thus they always focus on the ways through which they can be able to access the important care services that are offered.
Businesses need to offer services to the government thus they access the e-Government to access the government deals and contacts, consider the policies i.e. taxes etc. Finally, the consumer – just as in the consumption of the other services – they make decisions on the choices that they are faced with thus selecting the options that will offer them the best services. There are differences in the meanings of the e-Government from the different perspectives (Homburg, 2008, p. 5). There is the element of the choice in consumption of the e-Government services that are offered. There are e-Government service elements that are involuntary for instance the taxes and the business interactions and the citizen service for instance the tax rebates, social welfare.
The customers however have a choice to either consume the services that are offered by the government for instance the education where the choice can either be public or private. The efficiency of the services that are offered will determine if a service is chosen or not. An example is the Unemployment Compensation that is a welfare program that is found in the different states of the US. In Florida, the program is targeted at the people who had been laid off due to the effects of the recession on the businesses and the economy of the state. The program covers the people who are unemployed including those who were on part-time jobs. The benefits run for a given period of time for a certain period of time that allows the people to find other jobs.
[...] E-Government and e-service Question Who is the customer? According to Homburg (2008, p. 91) noted that in the perspective of the e-Government, there are a number of customers that cab be noted. First, the citizens refer to the voters and the taxpayers that are found in the state, the locality or the country. The citizens usually expect some services from the government and they are of the view that the government needs to offer some services to them. The patients are always in need of medical care from the institutions thus they always focus on the ways through which they can be able to access the important care services that are offered. [...]
[...] The benefits such as the efficiency and the flexibility that will be brought about by the breaking of the bureaucracy are also an important concept that must be dealt with by the firm. Also, the view that the citizens are at the center of the restructuring is also an important concept that has been brought about well by Frödin. However, I disagree with Frödin with regards to his view with regards to the running of a public organization the way private organizations are run. I wish Frödin could appreciate the fact that quality service in terms of the flexibility and efficiency could be introduced without the economic interest. [...]
[...] 57) e-Government entails the use of the technology as well as the administration organization and the bureaucracy. Therefore, it is important to note that the public activities must be organized in certain manner to be able to achieve the ideals that have been set forth concerning the e-Government. The New Public Management calls for the introduction of great levels of efficiency in the running of the public bodies. This calls for a movement away from the centralized operations towards a more market oriented and decentralized way for operation in the market. [...]
[...] However, there are a number of negatives. First, rather than focus on the factors that guide the development of the e-Government he veers into the discussion with regards to the organizations of the public activities. To me the answer that Truedsson offers is basically better suited to answering question 2 “Organization of public activities”. This is because it offers great levels of detail with regards to the New Public Management. The other negative of the answer that is offered by Truedsson is that he does not take a position with regards to whether e-Government development is driven by technological development or the interests of the administrators and the society. [...]
[...] Moreover, rather than have a government where the access to information is restricted, there is the need to adopt virtual organizational operations where the access to the information is uninhibited since the information is contained in servers and not physical locations thus it can be accessed from anywhere in the world at any time (Homburg p The operations of the White House are one case in point as important information about the legislations and the programs that have been initiated etc. Such access greatly reduces the bureaucracy that was involved that was faced that led to lack of informational access in the country. Question What controls the development of e-Government? The development of the e-Government to me is guided by the interests of the society and the administrator's and the demand to be able to create e-services. [...]
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